Mercedes-Benz Parts Specialist

New Country Motor Car Group; Devon (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Paid time off and vacation

Paid training and growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Health and wellness benefits

Job summary

Euro Motorcars Devon is seeking an experienced Parts Specialist to support technicians, service advisors, and customers. You will identify parts, manage quotes and orders, and help keep repairs moving with accurate pricing and timely fulfillment.

This role requires automotive parts experience, comfort with electronic catalogs, and a detail‑oriented, team‑driven mindset. Mercedes-Benz or luxury dealership exposure is a plus, with opportunities for growth and employee benefits.

Qualifications

• Experience in automotive parts or service departments at a dealership.
• Experience with luxury brands (Mercedes-Benz or similar) is a plus.
• Proficient with electronic catalogs and dealership computer systems.
• Strong attention to detail when reviewing parts numbers, pricing and invoices.
• Ability to prioritize requests and maintain accuracy in a busy environment.
• Clear communication and dependable follow-through.

Responsibilities

• Accurate parts identification using catalogs, vehicle data, and repair estimates.
• Manage quotes, orders, invoicing, and fulfillment with accuracy.
• Support technicians and service advisors to keep repairs moving.
• Foster professional relationships with retail customers, wholesale accounts, and collision repair facilities.
• Proactive communication on availability, backorders, delivery timing, and order status.
• Source unavailable parts and coordinate urgent orders with Parts Manager.
• Maintain inventory accuracy with weekly bin checks and organized locations.
• Pull and prepare parts for shipment, delivery, or pickup with verification.
• Process retail payments and obtain required credit authorizations.
• Contribute to a department built on accountability and teamwork.

Skills

Parts experience

Luxury dealership exp

Electronic catalogs

Attention to detail

Communication skills

Team player

Pricing basics

Education

High school diploma or equivalent

Job description

Euro Motorcars Devon

Your expertise keeps the entire operation moving.

The right part. The right information. The right time. At Euro Motorcars Devon, our Parts Department plays a critical role in technician productivity, customer satisfaction, and dealership performance.

We’re looking for an experienced Parts Specialist who brings accuracy, urgency, and ownership to the counter. Someone who can solve problems, anticipate needs, and deliver the level of service customers expect from a Mercedes-Benz dealership.

If you take pride in knowing your business, supporting your team, and keeping a busy shop moving, we want to meet you.

The Opportunity

You’ll work directly with technicians, service advisors, wholesale accounts, and retail customers, managing parts requests from initial lookup through final delivery. Your knowledge and follow-through will help reduce downtime, build customer trust, and drive repeat business.

What You’ll Own

• Accurate parts identification: Use electronic catalogs, vehicle information, and repair estimates to identify the correct parts and provide reliable pricing.
• Complete order management: Handle quotes, orders, invoicing, and fulfillment with accuracy and timely follow-through.
• Shop support: Respond promptly to technician and service advisor requests, helping keep repairs progressing and ensuring parts are billed correctly to repair orders.
• Customer relationships: Provide professional, knowledgeable service to retail customers, wholesale accounts, and collision repair facilities.
• Proactive communication: Keep customers and staff informed about availability, backorders, delivery timing, and order status.
• Parts sourcing: Locate unavailable parts through appropriate sources and coordinate urgent orders with the Parts Manager.
• Inventory accuracy: Perform weekly bin checks, address discrepancies, and maintain organized, accurately stocked locations.
• Order fulfillment: Pull and prepare parts for shipment, delivery, or pickup, verifying accuracy before they leave the department.
• Payment processing: Collect retail payments and obtain required credit authorizations.
• Team performance: Stay engaged, recognize where help is needed, and contribute to a department built on accountability and teamwork

What You Bring

• Automotive parts experience; five or more years preferred.
• Mercedes-Benz Or Other Luxury Dealership Experience Is a Plus.
• Confidence using electronic parts catalogs and dealership computer systems.
• Strong attention to detail when reviewing part numbers, repair estimates, pricing, and invoices.
• The ability to prioritize competing requests and maintain accuracy in a busy environment.
• Clear communication, professional customer service, and dependable follow-through.
• A practical understanding of pricing, discounts, and basic business math.
• A team-first attitude and a willingness to take responsibility for your work.
• High school diploma or equivalent.

What We Offer

• Medical and dental benefits
• 401(k) plan
• Paid time off and vacation
• Paid training and opportunities for growth
• Employee vehicle purchase plans
• Discounts on products and services
• Health and wellness benefits

Bring Your Experience. Make an Impact.

At Euro Motorcars Devon, the Parts Department is essential to how we serve our customers. We’re looking for someone who understands that responsibility and takes pride in delivering.