Parts Advisor

Mercedes Benz of El Cajon; Fletcher Hills (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Health & Wellness program

Paid vacation and holidays

Community involvement

Job summary

Mercedes-Benz of El Cajon is seeking a knowledgeable Parts Counterperson to assist customers in person or by phone, locate parts in inventory or via external sources, and arrange for delivery and installation. The ideal candidate has 5+ years in automotive parts, preferably at a dealership, with excellent service and communication skills.

We offer competitive pay and a comprehensive benefits package including health, dental, vision, life, 401K, wellness programs, and paid vacation/holidays.

Qualifications

• 5+ years of parts counter experience (dealership preferred).
• Mercedes-Benz experience a plus.
• Excellent telephone and customer service skills.
• Inventory control experience.
• Desire to work in a commission and performance-based environment.
• Professional appearance and work ethic.
• Self-starter and self-motivator.

Responsibilities

• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions.
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached.
• Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system.
• Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Updates job knowledge by participating in educational opportunities and reading about new products.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

Skills

Parts counter experience

Customer service

Inventory control

Mercedes-Benz experience

ADP experience

Bilingual Spanish

Tools

ADP software

Job description

Overview

TheParts Counterpersonis extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. He or she locates automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arranges for delivery and installation.

The ideal candidate has at two years of experience with automotive parts and accessories, preferably in a dealership. He or she must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and fluency in Spanish a plus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached
• Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system
• Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes
• Updates job knowledge by participating in educational opportunities and reading about new products
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Performs other duties as assigned

Qualifications

• Must have 5+ years Parts counter person experience (dealership preferred).
• Mercedes-Benz experience a PLUS!
• Excellent telephone and customer service skills.
• Inventory control experience.
• Must have a desire to work in a commission and performance based environmen.t
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Must have a ability to work well in a process driven environment.
• Must have a ability to develop relationships with vendors and customers.
• ADP experience a PLUS!
• Bilingual (Spanish) a PLUS!