Menu Design Analyst – Onboard Experience & Travel

United Airlines; Chicago (IL); Hybrid; USD 67,000 - 87,000; Full time

Job summary

United Airlines is seeking an Analyst - Menu Design in Chicago to lead menu strategy, planning, and onboarding execution for customers and crew. You’ll coordinate with Catering Operations, Inflight, Marketing, and suppliers to rollout new menu programs and enhancements.

The role requires 1+ years of related experience, a Bachelor’s degree, and strong communication skills. This is a Chicago-based hybrid position with 50% in-office work and up to 10% travel (domestic and international).

Qualifications

• Bachelor’s degree required.
• 1+ years of related experience.
• Ability to solve complex operational problems.
• Experience communicating with a diverse group of stakeholders.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.
• Coordinate menu and service changes with various internal and external teams such as Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers.
• Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.
• Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.
• Maintain accurate menu specifications, implementation materials, program trackers, and other documentation supporting operational execution.
• Identify and recommend process improvements throughout the menu-development lifecycle from concept to post-launch review.
• Prepare program updates, presentations, and recommendations for leadership and other stakeholders.

Skills

Problem solving

Stakeholder communication

Analytical thinking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

United Airlines is seeking an Analyst - Menu Design in Chicago to lead menu strategy, planning, and onboarding execution for customers and crew. You’ll coordinate with Catering Operations, Inflight, Marketing, and suppliers to rollout new menu programs and enhancements.

The role requires 1+ years of related experience, a Bachelor’s degree, and strong communication skills. This is a Chicago-based hybrid position with 50% in-office work and up to 10% travel (domestic and international).