Analyst - Menu Design

United Airlines; Chicago (IL); Hybrid; USD 67,000 - 87,000; Full time

Job summary

United Airlines is seeking an Analyst - Menu Design in Chicago to lead menu strategy, planning, and onboarding execution for customers and crew. You’ll coordinate with Catering Operations, Inflight, Marketing, and suppliers to rollout new menu programs and enhancements.

The role requires 1+ years of related experience, a Bachelor’s degree, and strong communication skills. This is a Chicago-based hybrid position with 50% in-office work and up to 10% travel (domestic and international).

Qualifications

• Bachelor’s degree required.
• 1+ years of related experience.
• Ability to solve complex operational problems.
• Experience communicating with a diverse group of stakeholders.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.
• Coordinate menu and service changes with various internal and external teams such as Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers.
• Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.
• Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.
• Maintain accurate menu specifications, implementation materials, program trackers, and other documentation supporting operational execution.
• Identify and recommend process improvements throughout the menu-development lifecycle from concept to post-launch review.
• Prepare program updates, presentations, and recommendations for leadership and other stakeholders.

Skills

Problem solving

Stakeholder communication

Analytical thinking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Analyst - Menu Design

Location Chicago, Illinois, United States

Job Type: Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

About the Job

The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard. The Analyst – Menu Design will be responsible for a variety of exciting initiatives including new menu development for customers and crew.

Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.

Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders.

Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.

Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.

Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution.

Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review.

Prepare program updates, presentations, and recommendations for leadership and other key stakeholders.

Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This role will be required to travel 10% of the time, both domestic and international.

Qualifications

Minimum Qualifications

• Bachelor’s degree
• 1+ years of related experience
• Ability to solve complex operational problems
• Experience communicating with a diverse group of stakeholders
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• 1+ years of airline, catering, and/or hospitality experience
• Prior experience with Inflight Services and/or Catering Operations workgroups
• Leadership exposure and speaking presence
• Proficiency with the Microsoft Office suite of products
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.