Remote Case Manager - Mental Health Support

Placements24; Willows (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Professional development

Job summary

Placements24 is seeking a highly motivated Remote Case Manager for a leading non-profit focused on mental health advocacy. This fully remote role serves clients nationwide, requiring autonomous, compassionate virtual care, and strong organizational skills.

You will assess needs, develop care plans, coordinate referrals, and provide ongoing remote support while ensuring secure documentation and adherence to privacy standards.

Qualifications

• A relevant degree in Social Work, Psychology, Counselling, or related field.
• Regulatory registration with SACSSP or HPCSA.
• Minimum of 4 years in remote case management, preferably in mental health.

Responsibilities

• Conduct comprehensive needs assessments for clients seeking mental health support.
• Develop individualized care plans with clients, families, and healthcare providers.
• Facilitate referrals to therapy, psychiatric care, and support groups.
• Provide ongoing support, advocacy, and crisis intervention via phone, video calls, and secure messaging.
• Monitor progress and adjust care plans to achieve optimal outcomes.
• Maintain confidential client records per policy and data protection rules.
• Coordinate care with external agencies and service providers.
• Educate clients and families about mental health conditions and resources.
• Continuous improvement of case management processes and service delivery.

Skills

Remote work

Case management

Communication

Active listening

Empathy

Education

Bachelor's in Social Work

Master's degree preferred

Tools

Video conferencing

Case management software

Job description

About the Role

Our client, a leading non-profit organization dedicated to mental health advocacy and support, is seeking a highly motivated and experienced Remote Case Manager to join their expanding team. This fully **remote** position allows you to leverage your expertise in mental health support from the comfort of your home, serving clients across various regions. You will be responsible for providing comprehensive case management services to individuals experiencing mental health challenges, ensuring they receive timely and appropriate support. This role requires excellent organizational skills, strong clinical judgment, and the ability to build rapport virtually. As a **remote** employee, you will play a pivotal role in expanding access to mental health services, particularly in areas where resources may be limited. The focus is on delivering compassionate and effective care through digital channels.

Key Responsibilities

• Conduct comprehensive needs assessments for clients seeking mental health support.
• Develop individualized care plans in collaboration with clients, their families, and relevant healthcare providers.
• Facilitate referrals to appropriate mental health services, including therapy, psychiatric care, and support groups.
• Provide ongoing support, advocacy, and crisis intervention to clients via phone, video calls, and secure messaging.
• Monitor client progress and adjust care plans as needed to ensure optimal outcomes.
• Maintain accurate and confidential client records in accordance with organizational policies and data protection regulations.
• Liaise with external agencies and service providers to coordinate comprehensive care.
• Educate clients and their families about mental health conditions and available resources.
• Contribute to the continuous improvement of case management processes and service delivery.

Requirements

• A relevant degree in Social Work, Psychology, Counselling, or a related field.
• Professional registration with a relevant South African regulatory body (e.g., SACSSP, HPCSA).
• Minimum of 4 years of experience in case management, preferably within mental health services.
• Proven ability to work autonomously and effectively in a **remote** work environment.
• Strong understanding of mental health conditions, treatment modalities, and community resources.
• Excellent communication, interpersonal, and active listening skills, adapted for virtual interactions.
• Proficiency in using case management software and video conferencing platforms.
• Ability to manage a caseload efficiently and prioritize tasks effectively.
• Demonstrated empathy, resilience, and a commitment to client-centered care.
• Must have a reliable internet connection and a dedicated, private workspace.

Benefits

• Competitive salary with potential for performance-based incentives.
• Fully **remote** work arrangement, offering significant flexibility and work-life balance.
• Opportunity to make a profound impact on individuals' mental well‑being across different regions.
• Professional development opportunities and ongoing training in **remote** service delivery.
• Supportive virtual team environment and access to clinical supervision.
• Contribution to a vital and growing sector of healthcare.
• Opportunity to shape and influence the delivery of **remote** mental health services.