Remote Social Support Specialist

Placements24; Myrtle Beach (SC); Remote; USD 54,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Placements24 is seeking a Remote Social Support Specialist to join a growing virtual support team. This fully remote role focuses on social support, resource navigation, and guidance for individuals and families from home, with an emphasis on virtual communication and collaborative care.

You will assess needs, develop plans, and connect clients with community resources while maintaining secure records and delivering compassionate, high-quality service.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field.
• Minimum of 3 years of experience in social work, counseling, or related support role.
• Experience conducting needs assessments and providing virtual support interventions.
• Excellent virtual communication, active listening, and empathy skills.
• Proficiency with teleconferencing software, CRM systems, and secure digital records.

Responsibilities

• Conduct remote assessments to identify clients' social, emotional, and practical support needs.
• Provide empathetic counseling and support via phone, video calls, and secure messaging platforms.
• Develop personalized support plans tailored to individual client circumstances and goals.
• Research and connect clients with relevant community resources, such as healthcare providers, educational programs, and financial aid services.
• Monitor client progress and provide follow-up support to ensure needs are met and goals are achieved.
• Maintain accurate, confidential, and secure client records using designated digital systems.

Skills

Empathy

Virtual communication

Active listening

Needs assessment

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Tools

CRM systems

Teleconferencing software

Secure messaging platforms

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Social Support Specialist to join their expanding virtual support team. This fully remote position empowers you to provide essential social support, resource navigation, and guidance to individuals and families from your home office. You will assess client needs, develop support plans, and connect them with appropriate community services. This role is perfect for a proactive professional who excels in virtual communication and is passionate about facilitating positive social outcomes. Become a key part of our client's commitment to accessible and effective support services across the Eastern Cape and beyond, all within a flexible remote framework.

Key Responsibilities

• Conduct remote assessments to identify clients' social, emotional, and practical support needs.


• Provide empathetic counseling and support via phone, video calls, and secure messaging platforms.


• Develop personalized support plans tailored to individual client circumstances and goals.


• Research and connect clients with relevant community resources, such as healthcare providers, educational programs, and financial aid services.


• Monitor client progress and provide follow-up support to ensure needs are met and goals are achieved.


• Maintain accurate, confidential, and secure client records using designated digital systems.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.


• Minimum of 3 years of experience in social work, counseling, or a related support role.


• Demonstrated ability to conduct needs assessments and provide effective support interventions virtually.


• Exceptional virtual communication, active listening, and empathy skills.


• Proficiency with teleconferencing software, CRM systems, and secure digital record-keeping.


• Self-motivated with the ability to manage a caseload effectively in a remote work environment .

Benefits

• Competitive annual salary and potential for performance-based bonuses.


• Fully remote work arrangement, offering unparalleled flexibility and work-life balance.


• Comprehensive health, dental, and vision insurance.


• Generous paid time off and holidays.


• Opportunities for professional growth, including access to online training and virtual workshops.