Mental Health Receptionist Lead

University of Nebraska-Lincoln; Lincoln (NE); On-site; Full time

Job summary

A leading university is seeking a Mental Health Receptionist Lead to provide administrative support and supervision within the Counseling and Psychological Services department. This role involves managing appointments, liaising with various agencies, and ensuring client confidentiality. Ideal candidates will have strong leadership skills, experience in office settings, and the ability to handle emotionally charged situations with professionalism. Join a collaborative workforce committed to fostering personal and professional success.

Qualifications

• 2 years of office/clerical work experience required.
• Experience working with challenging customers or clients.

Responsibilities

• Provide administrative support and leadership to the Counseling department.
• Maintain a complex schedule for mental health appointments.
• Act as a liaison with other departments and community agencies.

Skills

Leadership

Customer Service

Judgment

Organization

Confidentiality

Education

Associate’s Degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Working Title Mental Health Receptionist Lead

Department Counseling & Psychological Services-10651

Description Of Work

The Mental Health Receptionist Lead provides administrative support to the Counseling and Psychological Services department and daily leadership and supervision to the Office Associates. As the Mental Health Receptionist Lead, you will:

• Use good judgment, assess and provide information to clients either in person or on the phone while ensuring client confidentiality.
• Maintain a complex computerized schedule of appointments for students seeking mental health treatment for professional clinicians and trainees.
• Determine student eligibility, schedule/maintain appointments, and prepare educational materials and general correspondence.
• Act as liaison with other UNL departments/agencies, local hospitals, and community agencies.
  
  
  

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska’s preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination

Minimum Required Qualifications

Associate’s degree and two (2) years demonstrated responsible office/clerical work experience; equivalent education/experience considered. Must have a demonstrated ability to effectively lead others. Experience working with customers or clients who are challenging or experiencing personal difficulty. Demonstrated knowledge and ability using Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint. Must be a highly skilled, well-organized and dedicated professional with sound judgment, ability to prioritize work assignments while exercising the highest degree of confidentiality in all matters. Must have the emotional stability to maintain composure and calmness in stressful and emotionally-charged situations, a confidential work setting and constant, multiple and varying expectations from many sources. Ability to make decisions quickly and knowledgeably regarding whether or not a particular presenting problem constitutes an emergency.

Preferred Qualifications

Four years of office/clerical work. Experience working in an environment with considerable interaction with people, ideally in a mental health context. Experience interacting effectively with individuals in emotional crisis. Experience working with college-age students or for a university or college.

Posted Salary $20.00/hr minimum