Front Office Receptionist Lead

Christ Health Center, Inc.; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Front Office Receptionist Lead to be the welcoming face of their medical practice. This role combines excellent customer service with strong organizational skills to ensure smooth front office operations. Responsibilities include greeting patients, managing appointments, and leading front desk staff. Ideal candidates will have excellent communication skills and a background in administration. Join a team that values compassion and professionalism, and make a meaningful impact in the healthcare community.

Qualifications

• Excellent communication and organizational skills are essential.
• 1-2 years of administrative experience preferred.

Responsibilities

• Greet and check patients in and out, manage appointments.
• Lead and train front office staff to ensure high service standards.

Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Bilingual (Spanish)

Microsoft Office Suite

Education

High School Diploma

Administrative Experience (1-2 years)

Certified Patient Account Representative (C-PAR)

Job description

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Description

Christ Health Center is seeking a Front Office Receptionist Lead who will serve as the welcoming face of our practice, ensuring every patient feels valued from their first interaction.

This role combines excellent customer service with strong organizational skills to maintain smooth front office operations. Responsibilities include greeting patients, managing appointments, answering calls, supporting administrative functions, leading and training front desk staff, and fostering a professional, warm environment.

Leadership & Team Coordination

• Lead and train front office and call center staff to uphold high service standards and efficiency.
• Provide feedback and support to ensure smooth daily operations.
• Serve as the primary contact for front office concerns, escalating issues as needed.
• Handle review processes related to financial hardships and insurance discrepancies.
• Assist with patient conflict de-escalation.
• Manage cash box daily, balance collections, and report discrepancies promptly.
• Coordinate communication between clinical and front office teams for seamless operations.

Requirements

Major Duties & Responsibilities

• Greet and check patients in and out.
• Answer calls professionally and promptly.
• Respond to patient information requests.
• Schedule and confirm appointments.
• Maintain patient records and update information per HIPAA guidelines.
• Verify insurance and collect payments at the time of service.
• Balance cash drawer daily.
• Participate in staff training and quality assurance activities.

Required Skills/Abilities

• Excellent communication skills, both verbal and written.
• Effective interpersonal skills.
• Strong organizational skills, attention to detail, ability to work in a fast-paced environment, and self-direction.
• Bi-lingual in Spanish preferred.
• Proficiency in Microsoft Office Suite.

Qualifications, Education & Experience

• High School Diploma or equivalent.
• 1-2 years of administrative experience.
• Certified Patient Account Representative (C-PAR) preferred.

Additional Skills

Ability to read, write, and comprehend instructions and correspondence; perform basic mathematical calculations; apply general rules to specific problems; and work within OSHA and universal precautions standards.

Working Conditions

• Medical office environment.
• Physical ability to lift and carry objects up to 20 pounds, sit for extended periods, and perform manual tasks.
• Adherence to safety and health protocols for exposure risks.

Core Values

• Understand and embody Christ Health Center’s Mission and Values.
• Show love and respect to patients, visitors, and colleagues daily.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices