Lead Receptionist

Brookdale Senior Living; Quincy (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to making lives better, including your own! This role offers a chance to grow in a supportive environment with a focus on professional development and wellness. As a vital part of the team, you'll greet visitors, manage communications, and ensure a welcoming atmosphere. Enjoy a range of benefits including health insurance and flexible spending accounts, while contributing to a workplace recognized for its diversity. Embrace this opportunity to enhance your career while making a positive impact on the community.

Benefits

Medical, Dental, Vision insurance

401(k)

Employee discounts

Referral program

Paid Time Off

Tuition reimbursement

Qualifications

• 1-2 years of related experience or training required.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead the reception area, assisting residents and visitors.
• Manage visitor logs and answer phone calls efficiently.
• Respond to resident emergencies according to protocol.

Skills

Customer Service

Communication Skills

Clerical Skills

Education

High School Diploma or GED

Job description

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner.
• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• May sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
• High school diploma or general education degree (GED) required; and minimum of one to two years related experience and/or training; or equivalent combination of education and experience.

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information$16.88 - $21.11 / hour