Mental Health Intake Navigator

Lifepoint Health®; Holyoke (MA); Sur place; USD 29 000 - 37 000; Plein temps

Résumé du poste

Lifepoint Health is hiring an Assessment Coordinator in Holyoke, MA to assess callers, schedule psychiatric assessments, and triage patients to appropriate services. The role includes coordinating admissions with the business office and handling clerical duties for the Care Coordination team.

The position requires strong customer service and triage abilities, experience in psychiatric health-care settings, and CPR/de-escalation certification within 30 days of hire.

Qualifications

• Strong customer service and triage skills to manage inquiries.
• Clinical assessment skills preferred for initial evaluations.
• CPR and de-escalation certification required within 30 days of hire.

Responsabilités

• Assess walk-in and phone callers to determine services or referrals and schedule initial psychiatric assessments.
• Answer inquiry calls, present treatment options, document calls, and set appointments.
• Collaborate with business office staff to ensure efficient admission and refer/triage patients when appropriate.
• Provide clerical support to the Care Coordination Manager, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Connaissances

Customer service

Triage

Clerical accuracy

Formation

High School Diploma or GED

Outils

Electronic health records (EHR)

Description du poste

Lifepoint Health is hiring an Assessment Coordinator in Holyoke, MA to assess callers, schedule psychiatric assessments, and triage patients to appropriate services. The role includes coordinating admissions with the business office and handling clerical duties for the Care Coordination team.

The position requires strong customer service and triage abilities, experience in psychiatric health-care settings, and CPR/de-escalation certification within 30 days of hire.