Coordinator, Assessment

Lifepoint Health®; Holyoke (MA); On-site; USD 29,000 - 37,000; Full time

Job summary

Lifepoint Health is hiring an Assessment Coordinator in Holyoke, MA to assess callers, schedule psychiatric assessments, and triage patients to appropriate services. The role includes coordinating admissions with the business office and handling clerical duties for the Care Coordination team.

The position requires strong customer service and triage abilities, experience in psychiatric health-care settings, and CPR/de-escalation certification within 30 days of hire.

Qualifications

• Strong customer service and triage skills to manage inquiries.
• Clinical assessment skills preferred for initial evaluations.
• CPR and de-escalation certification required within 30 days of hire.

Responsibilities

• Assess walk-in and phone callers to determine services or referrals and schedule initial psychiatric assessments.
• Answer inquiry calls, present treatment options, document calls, and set appointments.
• Collaborate with business office staff to ensure efficient admission and refer/triage patients when appropriate.
• Provide clerical support to the Care Coordination Manager, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Skills

Customer service

Triage

Clerical accuracy

Education

High School Diploma or GED

Tools

Electronic health records (EHR)

Job description

Assessment Coordinator

Pay Range: $20.56 - $27.75

Assesses the needs of walk-in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Essential Functions

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Additional Information

• Reports to: Director of Assessment
• FLSA Status: non-exempt
• Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Knowledge, Skills & Abilities

• Education: High School Diploma or GED preferred.
• Experience: Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.
• Certifications: CPR and de-escalation certification required within 30 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.