Mental Health Front Office & Intake Specialist

Martha's Vineyard Community Services; Vineyard Haven (MA); On-site; USD 33,062 - 35,817; Part time

Job summary

Martha's Vineyard Community Services is looking for a Front Office & Intake Support Specialist to act as the first point of contact for individuals seeking mental health services. This role includes managing phone calls, scheduling appointments, and coordinating intake processes.

The ideal candidate will have experience in outreach and case management, strong communication skills, and proficiency in using computer systems. Bilingual skills in Brazilian Portuguese are a plus. The position requires flexible hours including afternoons, evenings, and occasional Saturdays.

Qualifications

• Previous experience in outreach, case management, or related roles within the behavioral health field.
• Knowledge of mental health disorders, treatment modalities, and community resources.
• Strong interpersonal skills with the ability to establish rapport and build trust with diverse populations.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Answer and direct phone calls and respond to general inquiries.
• Schedule, confirm, and adjust appointments as needed.
• Collect and verify client forms and documentation.
• Maintain accurate records of client interactions and referrals.

Skills

Interpersonal skills

Excellent communication skills

Ability to work independently

Computer systems proficiency

Bilingual (Brazilian Portuguese/English)

Job description

Martha's Vineyard Community Services is looking for a Front Office & Intake Support Specialist to act as the first point of contact for individuals seeking mental health services. This role includes managing phone calls, scheduling appointments, and coordinating intake processes.

The ideal candidate will have experience in outreach and case management, strong communication skills, and proficiency in using computer systems. Bilingual skills in Brazilian Portuguese are a plus. The position requires flexible hours including afternoons, evenings, and occasional Saturdays.