Front Desk Coordinator

Legacy BHC; Vero Beach (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Legacy Behavioral Health Center, Inc. in Vero Beach, FL is seeking a bilingual Front Desk Coordinator to greet clients, schedule appointments, process forms, and manage phone calls in person.

You will support multiple departments while ensuring client confidentiality and a welcoming environment. The role requires Spanish/English fluency, High School diploma, CPR certification, and strong data entry and payment processing skills.

Qualifications

• Bilingual English/Spanish required.
• Strong customer service and communication skills.
• Experience with scheduling, payments, and data entry.

Responsibilities

• Scheduling and processing appointments for outpatient, psychiatric, and psychological departments;
• Assisting with Prior Authorizations when needed;
• Assisting clients with filling out client information forms when needed;
• Collecting co-payments for clients and submitting cash and checks to Finance Assistants on a daily basis;
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers;
• Re-directing questions and concerns to the appropriate departments;
• Directing incoming calls to the appropriate departments;
• Ensuring clients’ confidentiality at all times;
• Maintaining a welcoming and professional demeanor;
• Following medical guidelines when taking vitals signs;
• Entering data as required in the database system;
• Generating correspondence and/or invoices as required.

Skills

Bilingual (Spanish/English)

Customer service

Data entry

Education

High School Diploma

CPR Certification

Job description

Legacy Behavioral Health Center, Inc.

Legacy Behavioral Health Center, Inc. is a community mental health center that has been serving residents of Martin, Okeechobee, St. Lucie, Indian River and Brevard Counties since 2005. We are committed to improving the quality of life and level of performance of emotionally and behaviorally challenged children, adolescents, families and adults through an array of diverse services.

Front Desk Coordinator

We are currently seeking a Bilingual (Spanish/English) Front Desk Coordinator for our office in Vero Beach. In Person.

Bilingual (English/Spanish) is a must.

Location: 726 20th St., Vero Beach, FL 32960, United States.

Duties

• Scheduling and processing appointments for outpatient, psychiatric, and psychological departments;
• Assisting with Prior Authorizations when needed;
• Assisting clients with filling out client information forms when needed;
• Collecting co-payments for clients and submitting cash and checks to Finance Assistants on a daily basis;
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers;
• Re-directing questions and concerns to the appropriate departments;
• Directing incoming calls to the appropriate departments;
• Ensuring clients’ confidentiality at all times;
• Maintaining a welcoming and professional demeanor;
• Following medical guidelines when taking vitals signs;
• Entering data as required in the database system;
• Generating correspondence and/or invoices as required.

Education Requirements

• Minimum of High School or Equivalent;
• Current CPR Certification;
• Bilingual (English/Spanish)

Important Notes

• Competitive Hourly Rate.
• Full-time (40 hrs.) position available