Mental Health Front Desk & Scheduling Specialist

Thrive Family Services LLC; Clover (SC); On-site; USD 28,000 - 32,000; Full time

Job summary

Thrive Family Services LLC in Clover, SC is seeking a Medical Administrative Assistant to support clinicians and clients, ensuring smooth daily operations.

The role emphasizes front desk duties, patient check-ins, appointment reminders, records handling, and coordination with the care team.

The successful candidate will have strong communication, organizational skills, proficiency in MS Office, and a commitment to HIPAA standards.

Qualifications

• High school diploma or equivalent required.
• Healthcare admin experience is a plus.
• Familiarity with EHR, insurance verification, and HIPAA preferred.
• Strong verbal and written communication skills.
• Excellent multitasking and time management.
• Experience with scheduling or calendar management.

Responsibilities

• Provide front desk coverage, greet patients professionally in person and over the phone.
• Answer calls, send appointment reminders, guide forms and patient portal access.
• Forward inquiries to appropriate departments promptly.
• Manage records requests in line with privacy guidelines.
• Assist with client check-in and support clinical staff as needed.
• Maintain accurate patient and provider databases.
• Support office operations and expediting supply orders.
• Perform cleaning duties to keep a tidy office environment.
• Provide coverage during PTO and other duties as assigned.

Skills

Communication

Multitasking

Organization

HIPAA compliance

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

Thrive Family Services LLC in Clover, SC is seeking a Medical Administrative Assistant to support clinicians and clients, ensuring smooth daily operations.

The role emphasizes front desk duties, patient check-ins, appointment reminders, records handling, and coordination with the care team.

The successful candidate will have strong communication, organizational skills, proficiency in MS Office, and a commitment to HIPAA standards.