Medical Office Administrator

Thrive Family Services LLC; Clover (SC); On-site; USD 28,000 - 32,000; Full time

Job summary

Thrive Family Services LLC in Clover, SC is seeking a Medical Administrative Assistant to support clinicians and clients, ensuring smooth daily operations.

The role emphasizes front desk duties, patient check-ins, appointment reminders, records handling, and coordination with the care team.

The successful candidate will have strong communication, organizational skills, proficiency in MS Office, and a commitment to HIPAA standards.

Qualifications

• High school diploma or equivalent required.
• Healthcare admin experience is a plus.
• Familiarity with EHR, insurance verification, and HIPAA preferred.
• Strong verbal and written communication skills.
• Excellent multitasking and time management.
• Experience with scheduling or calendar management.

Responsibilities

• Provide front desk coverage, greet patients professionally in person and over the phone.
• Answer calls, send appointment reminders, guide forms and patient portal access.
• Forward inquiries to appropriate departments promptly.
• Manage records requests in line with privacy guidelines.
• Assist with client check-in and support clinical staff as needed.
• Maintain accurate patient and provider databases.
• Support office operations and expediting supply orders.
• Perform cleaning duties to keep a tidy office environment.
• Provide coverage during PTO and other duties as assigned.

Skills

Communication

Multitasking

Organization

HIPAA compliance

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

Position Summary

Thrive Family Services is seeking a detail-oriented and compassionate Medical Administrative Assistant to join our administrative team. This position plays a vital role in ensuring smooth day-to-day operations by supporting both clients and clinicians. The ideal candidate will possess strong communication and organizational skills, and a genuine interest in helping others in a mental health care setting.

Key Responsibilities

Administrative Support

• Provide front desk coverage, including greeting patients in a professional and welcoming manner, both in person and over the phone.
• Answer incoming calls, assist with appointment reminders, and guide clients through completing necessary forms and accessing the patient portal.
• Forward phone inquiries and requests to the appropriate departments in a timely and efficient manner.
• Manage records requests in accordance with privacy guidelines.
• Assist with the client check-in process and respond to front desk requests from both clinical staff and clients.
• Maintain accurate and up-to-date patient and provider databases.
• Support general office operations, including maintaining office inventory and expediting supply orders.
• Perform cleaning duties to help maintain a tidy and organized office environment.
• Provide support coverage during team members’ PTO.
• Perform other duties as assigned by the Clinical Coordinator or Business Operations Manager.

Scheduling & Client Coordination

• Serve as the first point of contact for clients; provide excellent customer service.
• Schedule and coordinate initial client appointments with clinical staff.
• Send welcome emails with session cost estimates (including DA, Follow-Up, and Clinical Review charges).

Qualifications

• High school diploma or equivalent; additional administrative or healthcare-related certifications are a plus
• Prior administrative or scheduling experience in a healthcare or mental health setting is a plus.
• Familiarity with electronic health records (EHR), insurance verification, and HIPAA compliance is preferred.
• Strong verbal and written communication skills.
• Excellent multitasking, organizational, and time-management abilities.
• Experience with scheduling or calendar management is preferred
• Proficiency with computers, scheduling software, and Microsoft Office Suite, Canva.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining patient confidentiality and upholding HIPAA standards.

Salary range $20 - $23 per hour