Medical Receptionist - PCSC

Northeast Health Services; Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Low-cost virtual care

401K

Dependent coverage

Domestic partner coverage

Job summary

Northeast Health Services is seeking a Patient Care and Site Coordinator (Front Office Medical Receptionist) in Springfield, MA. You will be the welcoming first face for clients and handle front-desk tasks, ensuring smooth intake and scheduling in a busy behavioral health setting.

The role emphasizes professional communication, insurance processing, and coordination with telehealth services. Training in TMS may be provided to support team growth and clinic efficiency.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office settings preferred.
• Familiarity with EMR systems is desirable.
• Strong communication and professional demeanor needed.

Responsibilities

• Greet and check clients in, providing a friendly, professional reception.
• Answer phone calls and route communications effectively.
• Manage insurance processes with attention to detail.
• Schedule appointments and maintain records accurately.
• Support telehealth services and team collaboration.
• Potentially train in Transcranial Magnetic Stimulation (TMS) and assist in training new staff.

Skills

Communication skills

Customer-focused

Fast-paced environment

Phone handling

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Location: Springfield, MA, United States
Date Posted: Sep 22, 2026

AtNortheast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Patient Care and Site Coordinator (Front Office Medical Receptionist) you will be the bright first face our clients see as they begin their mental health journey, setting the stage for a positive and welcoming experience.

As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives – enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.

Key Responsibilities:

• Warmly greet and check clients in, ensuring a friendly and professional experience.
• Efficiently handle phone calls, maintaining effective communication.
• Manage insurance processes with attention to detail, ensuring smooth client experiences.
• Provide outstanding administrative support, including scheduling and maintaining records.
• Contribute to a clean and inviting clinic atmosphere.
• Support telehealth services, embracing healthcare's digital evolution that allows clients to access support more easily.
• Collaborate with a dynamic team, enhancing our culture of excellence.
• Potentially train in Transcranial Magnetic Stimulation (TMS) and help train new team members.
• Maintain a professional demeanor, contributing to the clinic's positive environment.

Qualifications:

• High school diploma or equivalent.
• Experience in medical office settings and familiarity with EMR systems.
• Effective communication skills, client -focused approach, and ability to excel in a fast-paced setting.
• CPR certification (or willingness to obtain).

Explore the Advantages of Joining Our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $18 – $20. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.