Front Desk & Patient Care Coordinator – Mental Health

Northeast Health Services; Lowell (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Low-cost virtual care

401K

Dependent coverage

Domestic partner coverage

Onboarding and training

Job summary

Northeast Health Services in Lowell, MA, part of Transformations Care Network, seeks a Patient Care and Site Coordinator (Front Office Medical Receptionist) to greet clients and facilitate a welcoming mental health journey. You will manage check-ins, calls, scheduling, and records, driving a patient-centered experience in a busy clinic.

This role offers competitive benefits and opportunities to support telehealth, with potential training in Transcranial Magnetic Stimulation (TMS) as part of our

Qualifications

• High school diploma or equivalent.
• Experience in medical office settings and familiarity with EMR systems.
• Effective communication, client-focused approach, and ability to excel in a fast-paced setting.
• CPR certification (or willingness to obtain).

Responsibilities

• Warmly greet and check clients in, ensuring a friendly and professional experience.
• Efficiently handle phone calls, maintaining effective communication.
• Manage insurance processes with attention to detail, ensuring smooth client experiences.
• Provide outstanding administrative support, including scheduling and maintaining records.
• Contribute to a clean and inviting clinic atmosphere.
• Support telehealth services, embracing healthcare's digital evolution.
• Collaborate with a dynamic team, enhancing our culture of excellence.
• Potentially train in Transcranial Magnetic Stimulation (TMS) and help train new team members.
• Maintain a professional demeanor, contributing to the clinic's positive environment.

Skills

Communication skills

Client-focused approach

Fast-paced environment

CPR certification

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Northeast Health Services in Lowell, MA, part of Transformations Care Network, seeks a Patient Care and Site Coordinator (Front Office Medical Receptionist) to greet clients and facilitate a welcoming mental health journey. You will manage check-ins, calls, scheduling, and records, driving a patient-centered experience in a busy clinic.

This role offers competitive benefits and opportunities to support telehealth, with potential training in Transcranial Magnetic Stimulation (TMS) as part of our