Front Office Patient Care Coordinator – Mental Health

Transformations Care Network; Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Low-cost virtual care

Dependent coverage

401K

Job summary

Northeast Health Services is seeking a Patient Care and Site Coordinator (Front Office Medical Receptionist) to be the first friendly face for clients entering our mental health journey. The role centers on warm client check-in, phone management, scheduling, and insurance processes within a welcoming, clinic-focused environment.

Join a vibrant, client-centered team and contribute to a supportive atmosphere while potentially receiving training in Transcranial Magnetic Stimulation (TMS).

Qualifications

• Experience in medical office settings and familiarity with EMR systems.
• Effective communication skills and client-focused approach.
• CPR certification (or willingness to obtain).

Responsibilities

• Warmly greet and check clients in, ensuring a friendly and professional experience.
• Efficiently handle phone calls, maintaining effective communication.
• Manage insurance processes with attention to detail, ensuring smooth client experiences.
• Provide outstanding administrative support, including scheduling and maintaining records.
• Contribute to a clean and inviting clinic atmosphere.
• Support telehealth services, embracing healthcare's digital evolution that allows clients to access support more easily.
• Collaborate with a dynamic team, enhancing our culture of excellence.
• Possibly train in Transcranial Magnetic Stimulation (TMS) and help train new team members.
• Maintain a professional demeanor, contributing to the clinic's positive environment.

Skills

Medical office experience

EMR familiarity

Excellent communication

CPR certification

Education

High school diploma or equivalent

Job description

Northeast Health Services is seeking a Patient Care and Site Coordinator (Front Office Medical Receptionist) to be the first friendly face for clients entering our mental health journey. The role centers on warm client check-in, phone management, scheduling, and insurance processes within a welcoming, clinic-focused environment.

Join a vibrant, client-centered team and contribute to a supportive atmosphere while potentially receiving training in Transcranial Magnetic Stimulation (TMS).