Mental Health Access & Throughput Leader

PM Pediatrics; Village of Lake Success (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

PM Pediatrics is seeking a Throughput Manager to optimize the end-to-end patient flow across Mental Health services, ensuring efficient movement from referral and access through scheduling, treatment initiation, care coordination, and revenue-cycle readiness.

You will direct Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational staff, develop staffing models, and collaborate with clinical leaders to minimize delays and improve patient experience.

Qualifications

• Must be bilingual in Spanish.
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, or a related field (or equivalent experience).
• 3–5 years of healthcare operations or patient access experience.

Responsibilities

• Lead intake, scheduling, access, and throughput for Mental Health services.
• Develop staffing models and schedules to ensure coverage and performance.
• Monitor KPIs and drive process improvements to increase access and throughput.

Skills

Bilingual

Healthcare operations

Patient access

Scheduling workflows

Excel

EHR systems

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, or related field

Tools

EHR systems

Job description

PM Pediatrics is seeking a Throughput Manager to optimize the end-to-end patient flow across Mental Health services, ensuring efficient movement from referral and access through scheduling, treatment initiation, care coordination, and revenue-cycle readiness.

You will direct Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational staff, develop staffing models, and collaborate with clinical leaders to minimize delays and improve patient experience.