Menswear Style Guide & Fittings Specialist

Indochino; Boston (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Collaborative Environment

Professional Growth

Customer Focused

Innovative Brand

Job summary

Indochino Seaport showroom in Boston is seeking a showroom associate to deliver exceptional customer service, advise on fit and customization, manage appointments, and assist walk-ins. You will drive sales, build client profiles, and educate customers on tailoring options to ensure a personalized experience.

Join a collaborative team, hit daily targets, and foster long-term relationships while maintaining brand standards. Evening and weekend availability is required to support showroom needs.

Qualifications

• 1+ years of experience in retail or customer service.
• Strong interpersonal and communication skills.
• Enthusiasm for menswear and styling.
• Ability to work evenings, weekends, and holidays.
• Proficiency in iOS and basic MS Office.

Responsibilities

• Drive individual sales performance by meeting or exceeding daily and weekly targets.
• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
• Manage customer appointments and walk-in consultations, delivering personalized and professional service.
• Support showroom sales goals by contributing to team performance metrics, including conversion rates and AOV.
• Build long-term customer relationships by maintaining detailed client profiles and regular follow-ups.
• Deliver a seamless shopping experience by upholding customer service standards.
• Assist customers in selecting and customizing garments to meet needs and preferences.
• Handle inquiries and resolve concerns with professionalism and a solution-oriented approach.
• Educate customers about brand, products, and tailoring processes.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Tools

MS Office

POS systems

Job description

Indochino Seaport showroom in Boston is seeking a showroom associate to deliver exceptional customer service, advise on fit and customization, manage appointments, and assist walk-ins. You will drive sales, build client profiles, and educate customers on tailoring options to ensure a personalized experience.

Join a collaborative team, hit daily targets, and foster long-term relationships while maintaining brand standards. Evening and weekend availability is required to support showroom needs.