Style Guide - Menswear Fitting & Showroom Expert

Indochino; Kansas City (MO); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Collaborative Environment

Professional Growth

Customer Focused

Innovative Brand

Job summary

Indochino Kansas City showroom seeks a customer-focused Style Guide to drive daily sales, advise on fit and customization, and manage appointments for a personalized shopping experience.

You will educate customers on menswear trends, coordinate with tailors for alterations, and maintain detailed client profiles to foster repeat business. Evening/weekend availability is expected, with strong emphasis on service excellence.

Qualifications

• 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

Responsibilities

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
• Manage customer appointments and walk-in consultations, delivering personalized and professional service.
• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.

Skills

Customer service

Retail experience

Menswear knowledge

Team collaboration

Problem solving

Attention to detail

Flexible schedule

iOS proficiency

Tools

iOS

MS Office

Job description

Indochino Kansas City showroom seeks a customer-focused Style Guide to drive daily sales, advise on fit and customization, and manage appointments for a personalized shopping experience.

You will educate customers on menswear trends, coordinate with tailors for alterations, and maintain detailed client profiles to foster repeat business. Evening/weekend availability is expected, with strong emphasis on service excellence.