In-House Tailor: Path to Leadership in Fast-Paced Retail

Indochino; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer focused

Job summary

Indochino is seeking an Alterations Specialist for our Boston Showroom. You will perform alterations in store according to our guidelines, advise customers on product fit, and manage lead times to align with expectations.

The role requires tailoring expertise and strong knowledge of fabrics and menswear construction. In a fast-paced retail environment, you will communicate with showroom staff and tailors, maintain accurate records, and contribute to a high level of customer service that builds

Qualifications

• High level tailoring skills required.
• Knowledge to complete all alterations in store.
• Bridge communication between showroom staff and tailors.
• Multi-task, prioritize and meet deadlines.
• Willingness to learn and grow through hands-on experience.
• Proficiency in Word, Excel or Google Docs is a definite asset.
• Strong design sense and trend awareness in menswear.
• Previous fashion retail experience is advantageous.
• Clear, personable customer communication.
• Ownership, accountability and initiative.
• Retail weekend/evening/holiday flexibility.
• Excellent organizational, interpersonal and time-management skills.
• Ability to move around store and lift up to 10 pounds.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month) and respond to requests timely
• Complete rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, using provided tools
• Coordinate alterations completed by Alterations vendor and resolve issues
• Cultivate customer relationships to create loyalty and brand ambassadors
• Identify and communicate possible quality discrepancies from factory and vendors
• Assist with customer fittings during high traffic at showroom as needed
• Educate customers and showroom personnel on proper fitting techniques
• Resolve alterations customer service issues and escalate unresolved situations
• Ensure preventative maintenance of equipment and report damage
• Communicate supply needs to Alterations Specialist to keep supplies available

Skills

Tailoring

Alterations

Communication

Multitasking

Time management

Word/Excel/Google Docs

Design sense

Fashion retail experience

Customer interaction

Tools

Word

Excel

Google Docs

Job description

Indochino is seeking an Alterations Specialist for our Boston Showroom. You will perform alterations in store according to our guidelines, advise customers on product fit, and manage lead times to align with expectations.

The role requires tailoring expertise and strong knowledge of fabrics and menswear construction. In a fast-paced retail environment, you will communicate with showroom staff and tailors, maintain accurate records, and contribute to a high level of customer service that builds