Showroom Team Lead (Part Time)

Indochino; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer-focused service

Job summary

Indochino’s Boston showroom is seeking a dynamic Sales Lead to drive daily sales, manage the floor, and coach a small team to deliver exceptional customer experiences. You will oversee fittings, appointments, and client relationships while ensuring operational excellence and adherence to brand standards.

The role requires leadership, retail experience, and a passion for menswear. Evening and weekend availability is expected in this fast-paced showroom environment.

Qualifications

• 1+ years in retail or customer service.
• Proven ability to meet sales targets and KPIs.
• Strong leadership and mentorship skills.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with solution-oriented mindset and adaptability.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support showroom KPIs including sales targets, conversion rates, UPT, and AOV.
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team KPIs.
• Provide guidance and coaching to team members to enhance performance and customer interactions.
• Build relationships with high-value clients and ensure their needs are met with the highest level of service.
• Assist with floor management, staff scheduling, and ensure smooth workflow.
• Serve as acting leader on the sales floor during the absence of the Showroom Manager.
• Maintain seamless customer experience by completing operational tasks efficiently.
• Oversee opening/closing procedures and ensure security.
• Perform routine checks to ensure safety standards.
• Conduct accurate fittings and pinning sessions to ensure garment fit.
• Collaborate with tailors to communicate customer requirements effectively.
• Educate customers on fitting process and delivery timelines.
• Support onboarding and training of new Style Guides.
• Mentor team members to deliver exceptional customer experiences.

Skills

Leadership

Customer service

Sales targets

Interpersonal skills

iOS

MS Office

Menswear knowledge

Team mentorship

Tools

POS systems

Job description

79 Seaport Boulevard
Boston, MA 02210, USA

• Pay or shift range: $20 USD to $21 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

RESPONSIBILITIES:

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

• Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
• Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
• Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
• Solve customer issues with professionalism and a solution-oriented mindset.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
• Perform routine checks to ensure all operational and safety standards are met during opening and closing.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

• Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
• Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
• Foster a positive, collaborative team environment that aligns with company values.
• Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

Customer Experience

• Lead by example in delivering a seamless and unforgettable customer experience.
• Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
• Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
• Uphold and model Indochino’s customer experience standards both online and offline.

Entrepreneurial/Be a Business Owner Mindset

• Identify and act on opportunities to improve showroom performance and customer satisfaction.
• Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
• Act as a subject matter expert on fit, product knowledge, and customer experience.

REQUIREMENTS:

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

WHY WORK AT INDOCHINO:

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation range: $20-22hr

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.