Memorial Services Field Operations Assistant

Sci Corp; Canóvanas (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Sci Corp in Canóvanas, PR is seeking an organized, compassionate office clerical professional with 1–2 years of customer service experience. The role handles death certificates, permits, memorial paperwork, payments, and scheduling while ensuring confidentiality and regulatory compliance.

The position involves assisting management and staff, greeting families, and coordinating memorial orders. A high school diploma and strong communication skills are required.

Qualifications

• 1–2 years of experience in an office clerical or customer service capacity required
• Experience in a customer-focused and fast-paced professional environment required
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and attention to detail
• High level of compassion and integrity, and ability to maintain confidentiality

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures documentation to support requested products and services complies with state/federal regulations and company rules
• Distributes daily schedules, reports and documents
• Receives and processes payments and contracts
• Coordinates ordering of memorials and related products and controls storage inventory for vaults and markers
• Orders office supplies
• Oversees processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to staff
• Conveys compassion and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional relationships with county clerk, medical examiner and physicians

Skills

Verbal and written communication

Organizational skills

Confidentiality

Compassion and integrity

Customer service

Attention to detail

Education

High School or equivalent

Tools

MS Office Suite

Job description

Sci Corp in Canóvanas, PR is seeking an organized, compassionate office clerical professional with 1–2 years of customer service experience. The role handles death certificates, permits, memorial paperwork, payments, and scheduling while ensuring confidentiality and regulatory compliance.

The position involves assisting management and staff, greeting families, and coordinating memorial orders. A high school diploma and strong communication skills are required.