Memorial Services Coordinator — Empathetic Client Care

Forest Lawn; Long Beach (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Forest Lawn in Long Beach, CA seeks an attentive Administrative/Clerical professional to support memorial arrangements and client communications. You will handle orders, documents, and pricing inquiries with empathy and accuracy.

Requirements include a high school diploma or GED and 3 years of customer service experience, plus proficiency in Microsoft Office and HMIS. Weekend availability and professional attire are expected in this role.

Qualifications

• High school diploma or GED and three years of customer service experience or equivalent.
• Three years of customer service experience.
• Strong organizational skills, ability to multi-task, and excellent oral and written communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and operating a PC.
• Able to become proficient in MA System and HMIS.
• Maintain regular attendance and punctuality; weekends and holidays may be required.
• Maintain confidentiality of all material and data.
• Dress professionally and adhere to Forest Lawn dress code.

Responsibilities

• Provide professional demeanor in all interactions.
• Process, follow up and confirm special orders (keepsake jewelry, caskets, engraving, urns, memorial items).
• Coordinate with families and vendors; process paperwork and payments.
• Obtain and confirm memorialization photos for posters or portraits.
• Complete Memorial Counseling paperwork and requisitions; work with departments and vendors.
• Respond to funeral prices inquiries via multiple channels accurately and promptly.
• Meet with families during memorial arrangements; update orders as needed.
• Assist Memorial Counseling Secretary and other departments as needed.

Skills

Customer service

Multitasking

Communication

Typing 50 WPM

PC literacy

Dress professionally

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

MA System

HMIS

Job description

Forest Lawn in Long Beach, CA seeks an attentive Administrative/Clerical professional to support memorial arrangements and client communications. You will handle orders, documents, and pricing inquiries with empathy and accuracy.

Requirements include a high school diploma or GED and 3 years of customer service experience, plus proficiency in Microsoft Office and HMIS. Weekend availability and professional attire are expected in this role.