Compassionate Guest Services Specialist (Weekends/Evenings)

Forest Lawn; Cypress (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Forest Lawn in Cypress, CA seeks a Guest Services Specialist to greet visitors, assist families in the lobby, and coordinate with Memorial Counselors. This on-site role requires professionalism and compassion in a somber setting.

Responsibilities include directing inquiries to the proper department, answering questions about services, and handling payments for the Flower Shop while maintaining a welcoming lobby environment.

Qualifications

• 2–3 years of customer service and/or reception experience.
• Excellent communication and interpersonal skills.
• PC literacy with basic Word and Excel knowledge.
• Must be able to work on-site, weekends, evenings, and holidays.
• High school diploma or GED.

Responsibilities

• Greet and assist visitors in the lobby in a professional and respectful manner.
• Qualify inquiries to direct families to the appropriate department.
• Answer questions about funeral arrangements and services.
• Process payments for the Flower Shop.
• Maintain lobby area clean and secure; notify supervisor of issues.

Skills

Customer service

Reception

Communication

PC literate

Education

High school diploma

Tools

Word

Excel

Job description

Forest Lawn in Cypress, CA seeks a Guest Services Specialist to greet visitors, assist families in the lobby, and coordinate with Memorial Counselors. This on-site role requires professionalism and compassion in a somber setting.

Responsibilities include directing inquiries to the proper department, answering questions about services, and handling payments for the Flower Shop while maintaining a welcoming lobby environment.