Funeral Service Assistant — Compassionate Guest Support

DeKalb Health; Covina (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Forest Lawn in Covina, CA is seeking a Funeral Service Assistant to represent the organization and support families during services. The role includes confidential handling of family information and coordinating logistics for ceremonies.

A high school diploma is required, and bilingual English/Chinese is essential. You must be able to work weekends, evenings, and holidays, with proficiency in Microsoft Office and AV equipment. This is a full-time position with safety and service responsibilities.

Qualifications

• Bilingual in English/Chinese.
• Must be able to clearly and effectively make funeral service announcements.
• Must be able to recognize and understand the emotional and psychological effects of death as it relates to interactions with client families.
• Must have availability for a changing schedule based on service needs. Ability to work weekends, evenings, and holidays. Ability to work overtime.
• Understand how to use Microsoft Office program and operate audio/ visual equipment.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services.
• Understand the need for and maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Provide clean up and housekeeping duties before and after the completion of services.
• Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements.
• Use Service Sheet, Director’s Papers, and other resources available.
• Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director.
• Provide casket bearing directions to families at services or assist with bearing as necessary.
• Contribute to maintaining clean and presentable facilities and grounds.
• Review permits for accuracy, accept appropriate contract payments at services as necessary.
• Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary.
• Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.
• Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices.

Skills

Bilingual English/Chinese

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Audio/Visual equipment

Job description

Forest Lawn in Covina, CA is seeking a Funeral Service Assistant to represent the organization and support families during services. The role includes confidential handling of family information and coordinating logistics for ceremonies.

A high school diploma is required, and bilingual English/Chinese is essential. You must be able to work weekends, evenings, and holidays, with proficiency in Microsoft Office and AV equipment. This is a full-time position with safety and service responsibilities.