Membership Systems Administrator & Data Integrity Lead

Boys & Girls Clubs of Tampa Bay, Inc.; Tampa (FL); On-site; USD 40,500 - 49,500; Full time

Job summary

Boys & Girls Clubs of Tampa Bay, Inc. is seeking a Membership Specialist in Tampa, FL to oversee membership administration, data integrity, and portal support across multiple Club locations.

You will manage enrollment, billing, attendance, and documentation while coordinating with staff and families to ensure timely and accurate records. The role requires experience with CRM systems (MyClubHub preferred), strong communication, and the ability to work across locations.

Qualifications

• Minimum 2 years of experience in membership administration or related field.
• Bachelor’s degree preferred.
• Bilingual English/Spanish skills preferred.
• Experience administering membership registration or CRM systems.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary administrator of the membership management platform (MyClubHub), including configuration, permissions, account maintenance, and troubleshooting.
• Manage membership enrollment processes, ensure accurate member records, billing information, and attendance data across all Club locations; monitor compliance documentation.
• Oversee parent portal administration, including account setup and communication updates for families using online registration and payment features.
• Provide training, support, and technical assistance to Club staff on membership systems, enrollment procedures, attendance tracking, and reporting requirements.
• Monitor data quality and integrity; conduct audits and implement best practices for data management; develop SOPs and training materials.
• Identify opportunities to improve system functionality, operational efficiency, and member/family experience across Club locations.

Skills

Membership administration

Customer service

Database management

Enrollment processing

Verbal and written communication

Attention to detail

Education

Bachelor's degree preferred

Tools

MyClubHub

CRM systems

Job description

Boys & Girls Clubs of Tampa Bay, Inc. is seeking a Membership Specialist in Tampa, FL to oversee membership administration, data integrity, and portal support across multiple Club locations.

You will manage enrollment, billing, attendance, and documentation while coordinating with staff and families to ensure timely and accurate records. The role requires experience with CRM systems (MyClubHub preferred), strong communication, and the ability to work across locations.