Member Experience Coordinator

Boys & Girls Clubs of America; Leesburg (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Boys & Girls Clubs of Central Florida is seeking a Membership Services Coordinator in Leesburg, FL to support the Service Director and club operations. The role handles member data, front desk duties, and member services with a focus on safety, accuracy, and welcoming service.

Responsibilities include scheduling, member inquiries, dues processing, and coordination of events and communications. Must be reliable, organized, and able to work a dynamic schedule with families and volunteers.

Qualifications

• High school diploma or GED required.
• Minimum of one year of clerical and administrative experience.
• Typing speed of at least 45 words per minute.
• Proficient with word processing, databases, spreadsheets; experience with Outlook, Office 365, Salesforce preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong customer relations skills.
• Ability to maintain strict confidentiality.

Responsibilities

• Maintain member data daily and process dues and membership cards.
• Provide portal setup for parent accounts and assist families.
• Oversee front desk, sign-ins, attendance tracking and visitor management.
• Collect dues and track payment plans.
• Control access to program areas and sign-in for visitors.
• Greet guests and manage reception security.
• Provide information and handle deliveries.
• Maintain master schedule of activities and events.
• Answer calls and take messages.
• Draft correspondence, reports, and promotional materials; proofreading.

Skills

Clerical experience

Typing 45 wpm

Outlook

Microsoft 365

Salesforce

Written communication

Verbal communication

Organizational skills

Customer relations

Confidentiality

Education

High school diploma or GED

Job description

Boys & Girls Clubs of Central Florida is seeking a Membership Services Coordinator in Leesburg, FL to support the Service Director and club operations. The role handles member data, front desk duties, and member services with a focus on safety, accuracy, and welcoming service.

Responsibilities include scheduling, member inquiries, dues processing, and coordination of events and communications. Must be reliable, organized, and able to work a dynamic schedule with families and volunteers.