Membership Strategy & Operations Manager

Association Of Zoos & Aquariums; Monterey (CA); On-site; USD 84,600 - 104,000; Full time

Job summary

A leading organization in biodiversity education is seeking a Membership Manager to operationalize membership strategies and oversee all related operations. The role involves managing a team, enhancing call center services, and collaborating with various departments. Qualifications include a bachelor’s degree and extensive experience in non-profit membership management. The position is located in Monterey, California, and offers an annual compensation range of $84,600–$104,000.

Qualifications

• Minimum six years of experience in a non-profit or customer service-driven environment.
• Four or more years of experience in membership program management.
• Excellent writing and oral communication skills.

Responsibilities

• Operationalize membership strategies and initiatives.
• Oversee day-to-day membership operations.
• Directly supervise membership managers and staff.
• Strategically plan and enhance membership call center performance.
• Handle elevated member inquiries and issues.

Skills

Interpersonal skills

Critical thinking

Problem-solving

Communication skills

Organization skills

Database management

Education

Bachelor's degree or equivalent

Tools

Tessitura

Salesforce Nonprofit Cloud

Microsoft Word

Microsoft Excel

Job description

A leading organization in biodiversity education is seeking a Membership Manager to operationalize membership strategies and oversee all related operations. The role involves managing a team, enhancing call center services, and collaborating with various departments. Qualifications include a bachelor’s degree and extensive experience in non-profit membership management. The position is located in Monterey, California, and offers an annual compensation range of $84,600–$104,000.