Membership Specialist

JCC Association of North America; Stamford (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with employer 6

Job summary

The Stamford Jewish Community Center is seeking a proactive Membership Specialist to grow memberships, engage current members, and supervise front desk staff at the Stamford location. You will drive tours, close memberships, and manage retention efforts while collaborating with program teams to convert families from camps and activities into members.

The role requires strong sales experience in a membership organization, excellent communication, and the ability to stand and lead a team during

Qualifications

• Strong communication and relationship-building skills.
• Ability to meet and exceed sales goals in a membership environment.
• Proficiency with CRM or membership databases and MS Office.

Responsibilities

• Generate leads, give tours and sell new memberships.
• Onboard new members and run renewal and retention outreach.
• Supervise front desk staff onsite, including daily assignments, schedule coverage, training and coaching.
• Make recommendations on hiring, scheduling and performance for front desk staff.
• Resolve member concerns and escalations.
• Cover the welcome desk during absences and peak periods.

Education

Associate's degree

Bachelor's degree

Tools

CRM

Microsoft Office

Job description

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Location and Job Title:

Membership Specialist
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

The Membership Specialist sells new memberships, keeps current members engaged and serves as onsite supervisor for front desk staff. The JCC serves more than 7,000 members.

We are looking for a driven salesperson who builds relationships easily, follows up on everything and wants to grow with the JCC.

Performance Objectives

• Meet or exceed the monthly individual sales goal
• Close at least 70% of tours and qualified prospects
• Respond to every inquiry within one business day
• Reduce cancellations, and complete an exit interview with every departing member
• Convert families in JCC camps, schools and programs into members
• Generate leads, give tours and sell new memberships
• Onboard new members and run renewal and retention outreach
• Supervise front desk staff onsite, including daily assignments, shift coverage, training and coaching
• Make recommendations to Membership leadership on front desk hiring, scheduling and performance
• Resolve member concerns and escalations
• Cover the welcome desk during absences and peak periods
• Keep member records accurate in the membership system

Key Responsibilities

• Generate leads, give tours and sell new memberships
• Onboard new members and run renewal and retention outreach
• Supervise front desk staff onsite, including daily assignments, shift coverage, training and coaching
• Make recommendations to Membership leadership on front desk hiring, scheduling and performance
• Resolve member concerns and escalations
• Cover the welcome desk during absences and peak periods
• Keep member records accurate in the membership system

Minimum Qualifications:

Required

• Associate's degree
• 2 or more years of sales or retail experience with a record of meeting goals
• Excellent communication skills with people of all ages and backgrounds
• Proficiency with Microsoft Office and CRM or database systems
• Comfort with incentive-based compensation
• Bachelor's degree
• Sales experience in a membership organization such as a JCC, YMCA or health club
• Experience supervising front desk, retail or customer service staff
• Ability to stand and walk for extended periods, including building tours, and to lift up to 25 pounds
• Full-time schedule that includes early mornings and evenings

Physical Requirements and Schedule

Compensation and Benefits

Compensation: $45,000 - $55,000 annually, plus sales incentives

Benefits: Medical, dental and vision insurance; 403(b) retirement plan with employer match; paid time off; employee discount; complimentary JCC membership.

Salary:

$55,000 - $65,000

Agency Information:

The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.