Membership Services Specialist — Front Desk & Member Care

YMCA; Arlington (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free YMCA membership for employee, sp̄

Job summary

The YMCA of Metropolitan Washington is seeking a Membership Service Representative to manage front desk duties, member inquiries and program registrations at the branch. This role emphasizes excellent customer service, maintaining records, and supporting the membership acquisition and retention goals.

Hours include weekends and some evenings. The position reports to the Membership Director and offers employee benefits including a free YMCA membership for employee and dependents.

Qualifications

• High school diploma or GED.
• Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.
• Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
• Strong communication and relationship‑building skills.
• PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Responsibilities

• Delivers outstanding customer service at the front desk and handles member inquiries.
• Supports membership sales, renewals, and program registrations.
• Maintains accurate membership records and cash handling.
• Assists with program and event registration and guest tours.
• Upholds YMCA customer service standards of Facility Excellence, Show, and Staff Engagement.

Skills

Initiative

Customer service

Calm under pressure

Detail oriented

Multi-tasking

Communication

Relationship building

PC and data entry

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Washington is seeking a Membership Service Representative to manage front desk duties, member inquiries and program registrations at the branch. This role emphasizes excellent customer service, maintaining records, and supporting the membership acquisition and retention goals.

Hours include weekends and some evenings. The position reports to the Membership Director and offers employee benefits including a free YMCA membership for employee and dependents.