Membership Services

Ymcatuscaloosa; Tuscaloosa (AL); On-site; USD 13,776 - 16,531; Full time

Job summary

The YMCA in Tuscaloosa is seeking a Member Experience Coordinator to enhance positive member engagement. The role involves leading the Welcome Center team, ensuring excellent service, and managing member relationships.

Qualified candidates will have prior customer service experience, strong communication skills, and a passion for engaging with the community. This full-time/part-time position is based in Downtown YMCA, offering a salary range of $10.00 to $12.00 per hour.

Qualifications

• Previous customer service, sales or related experience; supervisory experience preferred.
• Excellent verbal and written communication skills.
• Ability to relate effectively to diverse groups.

Responsibilities

• Creates positive member engagement to provide a superior member experience.
• Provides excellent service to members and guests.
• Conducts interviews and sells memberships.

Skills

Customer service experience

Sales experience

Supervisory experience

Verbal communication

Interpersonal skills

Problem-solving skills

Job description

Job Details

Level: Experienced; Location: Downtown YMCA - Tuscaloosa, AL 35401; Position Type: Full-Time/Part-Time; Education Level: Not Specified; Salary Range: $10.00 - $12.00 Hourly; Travel Percentage: None; Job Shift: Day; Job Category: Customer Service.

Position Summary

This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Coordinator at the YMCA of Tuscaloosa creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Coordinator leads our Welcome Center team, engages members and guests, and creates a positive member experience.

Essential Functions

• Creates an atmosphere of positive member engagement to provide a superior member experience
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
• Develops and maintains positive relationships with volunteers and members to move them from casual to connected
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Follows all YMCA policies and procedures
• Processes transactions
• Maintains cleanliness and organization of the lobby area and Welcome Center Area

Qualifications

• Previous customer service, sales or related experience; supervisory experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and problem‑solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• CPR/AED and First Aid Certifications required within 30 days of hire
• Basic knowledge of computers

Work Environment & Physical Demands

• Must possess acceptable hearing and visual capabilities to monitor environment and well‑being of those in the facility
• May be required to lift and carry up to 50 lbs. in various forms
• May be required to sit, stand, or maintain physical activity for extended periods of time