Membership Services & Engagement Lead

HR Pals; Santa Monica (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the supervision of the Membership Director. You will execute day-to-day tactics and communications to enhance member satisfaction and program participation.

Responsibilities include training front desk staff, supervising front desk operations, managing member balances, addressing member concerns, and ensuring adherence to codes of conduct.

Qualifications

• High school diploma or GED required; AA or higher preferred.
• 2+ years' of experience in membership or customer service field.
• 2+ years of supervision experience preferred.
• Self-starter, detail-oriented, with good organizational skills.
• Requires excellent customer service skills with a friendly and positive attitude.
• Demonstrated ability to meet goals, objectives and deadlines.
• CPR/AED and First Aid certification within 30 days of hire from a recognized organization.

Responsibilities

• Model the YMCA values in all position responsibilities.
• Educate members that the YMCA is a non-profit organization.
• Promote membership and programs and advocate for the YMCA.
• Assist the Director with meeting monthly membership goals.
• Supervise front desk operations and ensure policy alignment.
• Be Manager on Duty in the absence of senior staff.
• Address and resolve member concerns professionally and promptly.

Skills

Customer service

Supervision

Communication

Teamwork

Education

High school diploma or GED

AA or higher preferred

Job description

The Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the supervision of the Membership Director. You will execute day-to-day tactics and communications to enhance member satisfaction and program participation.

Responsibilities include training front desk staff, supervising front desk operations, managing member balances, addressing member concerns, and ensuring adherence to codes of conduct.