Membership & Admin Support Coordinator

Ymca; Lebanon (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off (PTO)

Free family membership

Job summary

Countryside YMCA is seeking a Membership Service Coordinator to be the welcoming voice that connects members, staff, and leadership. The role blends front-line member service with executive‑level administrative support, ideal for someone organized, discreet, and genuinely people‑oriented.

Responsibilities include member registration support, CEO assistance with confidential matters, Board minutes, program data entry in Daxko, and coordinating tours and events.

Qualifications

• High school diploma and 2–3 years of administrative or supervisory experience.
• Nonprofit experience is a plus.

Responsibilities

• Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues.
• Support members with online registration, program transfers, and cancellations.
• Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment.
• Prepare and maintain minutes for Board of Directors meetings.
• Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service.
• Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency.
• Step in to support the Front Desk, Welcome Center, and prospective member tours as needed.
• Assist with fundraising initiatives and special events, including the Annual Campaign.

Skills

Customer service

Administrative support

Communication

Time management

Discretion

Google Workspace

Education

High school diploma

Tools

Daxko

Google Workspace

Paycom

Job description

Countryside YMCA is seeking a Membership Service Coordinator to be the welcoming voice that connects members, staff, and leadership. The role blends front-line member service with executive‑level administrative support, ideal for someone organized, discreet, and genuinely people‑oriented.

Responsibilities include member registration support, CEO assistance with confidential matters, Board minutes, program data entry in Daxko, and coordinating tours and events.