Membership Coordinator

ASQ; Milwaukee (WI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Hybrid office environment

ASQ membership benefits

Career development and training

Job summary

ASQ, the leading membership association for quality professionals, seeks a detail-oriented membership administrator to support the Membership Workgroup in Milwaukee. You will help with member data, CRM/AMS maintenance, and communications, enabling enhanced member value and retention.

Ideal candidates bring 3+ years of customer service/administrative roles and experience with CRM/AMS systems or marketing automation tools, in a membership environment.

Qualifications

• High school diploma or equivalent.
• At least three years of customer service and administrative support experience.
• Experience with CRM/AMS and marketing automation is preferred.
• Must be able to follow attendance policies and not sponsor visa.

Responsibilities

• Assist Membership Workgroup by collaborating with internal partners using marketing automation tools and reports.
• Maintain SOPs, policies, and process documentation; ensure current, accurately formatted materials.
• Manage multiple email inboxes, addressing member inquiries with high quality service.
• Identify recurring issues and recommend improvements to membership processes and communications.
• Update committee records in CRM/AMS and support advanced member workflows.
• Coordinate Membership shipping needs with Office Services.
• Oversee inventory for pins, conference supplies, and archived materials.

Skills

CRM/AMS systems

Marketing automation tools

Customer service

Detail-oriented

Education

High school diploma

Tools

CRM/AMS software

Job description

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provideexpertise, knowledge, networks,and solutions to a global membership of individuals and organizations spanning more than 140 countries.ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

This position supports the overall Membership Workgroup in executing efforts to enhance member value, engagement, and retention. Assists membership with data, member record maintenance, and communication. Additionally, this position will support various membership initiatives and administrative tasks.

The ideal candidate will be detail-oriented with excellent organizational skills and have previous experience using CRM/AMS systems or marketing automation tools within a membership or association environment.

The hourly pay range for this role is $19 - $23.99/hr. Any extended offer is based on the candidate's experience and overall fit for the role.

Main Responsibilities

• Supports the Membership Workgroup by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, and maintaining effective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures for all membership-related functions, including maintaining workgroup policies, procedures, SOPs, and process documentation to ensure materials are current, accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly while maintaining a high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update and maintain committee records in CRM/AMS. Supports advanced, retired, and hardship membership workflows for individual members.
• Ensures version history and updates to membership applications, collateraland website.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membership workgroup inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Must be able to travel up to 5%.

Bring Your Best: Position Minimum Qualifications

• A high school diploma
• A minimum of three years of experience in customer service and administrative support
• Or an equivalent combination of experience and education
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship(e.g., STEM OPT, TN, H-1B, or other work visa).

The Location

ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

Learning and Growth

• Challenging and interesting work
• Benefits of ASQ membership
• ASQ-sponsored training
• Opportunitiesto achieve professional designations andcertifications
• Performance management and coaching

Health and Wellness

• Medicalinsurance
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Access to Avenue MKE Fitness Center and Pickleball Courts

Total Compensation

• Competitive base pay
• Opportunity for annual meritincreases

Planning for the Future

• Retirement savings program
• Disability income plan
• Life insurance, Accident, & Critical Illness insurance

Culture and Workplace

• Growing, global organization
• Mission-driven and committed to sharing ideas and tools that make the world work better
• Healthy work/life balance
• Positive, collaborative, team-oriented environment
• One-week winter break every December, in addition to paid time off and other paid holidays
• Regular coffee socials, peer to peer recognition, and more!

ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Qualifications

Skills

Preferred

Writing Clearly and Concisely

Intermediate

Intermediate

Identifying Problems

Intermediate

Communicating with People

Intermediate

Intermediate

Problem Solving

Intermediate

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Experience

Required

3 years:

Customer service and administrative support

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.