Director of Membership - PPA

NASPO; Lexington (KY); On-site; USD 83,150 - 97,700; Full time

Job summary

The National Association of State Procurement Officials (NASPO) seeks a Director of Membership to enhance member engagement. This role ensures exceptional member experiences and oversees membership services, including strategy development, processing applications, and managing support initiatives. Ideal candidates will have strong communication skills and experience in member management or non-profit administration.

Qualifications

• 5 years’ experience in membership management or non-profit administration.
• 3 years’ experience with AMS platforms.
• Excellent customer service skills and attitude.

Responsibilities

• Develop and implement a membership strategy with KPIs.
• Oversee membership processing and management.
• Coordinate member communications and promotional campaigns.

Skills

Customer service

Communication

Database skills

Attention to detail

Project management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Public Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Tools

AMS platforms

Community software platforms

Job description

JOB TITLE: Director of Membership

EMPLOYER: National Association of State Procurement Officials (NASPO)

DEPARTMENT: Membership

REPORTS TO: Deputy Chief Administrative Officer

SALARY RANGE: $83,150-$97,700 - Grade 11

SUMMARY: The Procurement Professionals Alliance (PPA) seeks an experienced professional to serve as
Director of Member Engagement. This is a hands-on position that requires excellent customer service
and database skills, attention to detail, and a strong work ethic. The Director of Member
Engagement will serve as the primary liaison between PPA and its members, ensuring an outstanding
member experience. This individual will oversee all aspects of member services, including event
registration, membership management, and engagement initiatives.

Additionally, the Director will supervise and mentor a team to deliver seamless service, fostering
strong relationships and supporting the growth and success of our member base.

DUTIES AND RESPONSIBILITIES:

• Develop a membership strategy that will demonstrate member growth, retention and satisfaction.
The membership strategy must include KPIs that measure the effectiveness of goals and objects
included in the strategic plan. Quarterly reporting on performance will be required. Annual refresh
of the strategy is required.
• Track and manage new/existing members based on a bi-annual audit of membership records.
• Process all membership applications. Membership processing includes recording, initial
eligibility assessment, and committee and/or Board approval. Membership records must be maintained
in compliance with the PPA Records Management Policy. Membership records management include:
Individual, Institutional, Student, and Supplier categories with additional subcategorization.
Quarterly audits of all membership records will be required.
• Manage new member orientation materials and coordinate new member presentations in coordination
with the PPA Deputy Chief Administrative Officer and Chief Growth Officer.
• Develops, leads, and tracks new member outreach to develop an exceptional
introduction to PPA.

• Develop and promote awareness of member benefits, including the hosting of quarterly membership
benefits webinars and in-person presentations when requested.
• Coordinate invoice/payment of membership dues between PPA Finance Team and members.
• Develop and the annual membership budget in coordination with the PPA Finance Team.
• Manage PPA Strategic Plan and SMART Objectives progress with respect to membership.
• Assist the PPA Deputy Chief Administrative Officer, Chief Growth Officer, and legal team with
tracking and managing Board bylaws, policies, and charters updates that impact membership. Develops
annual election, voting materials, promotional campaigns, and Annual Business Meeting
presentations/materials in consultation with the PPA Legal Team.
• Assist in the development and facilitation of annual revisions to the PPA Leadership
Handbook and other membership documents.
• Actively promote member participation in committees and target member participation. Accurately
develop draft committee rosters based on charter requirements for PPA President approval.
• Provide staffing support to PPA committees. Will be responsible to develop scripts and talking
points for the committee chair, create and distribute meeting material, host conference call via
PPA’s conference platform, record meeting minutes, annual voting documents, presentation materials
and tracking sheets and follow up with committee Chair/staff liaison on any action items.
• Coordinate member communications/promotional campaigns with marketing and communication team to
retain members and track effectiveness/value of organizational benefits.
• Oversees the management and utilization of the Association Management System (AMS) used by PPA.
Ensure that the AMS is effectively supporting membership operations, including data management,
member engagement, and reporting.
• Collaborates closely with the Deputy Chief Administrative Officer, providing support in
project management, coordination, and execution.

TRAVEL

• Travel to most/all PPA events will be required. Additional travel for member outreach events will
also be required.

LOCATION

• Negotiable.

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Business Administration, Public Administration, Marketing, Communications or
related field is strongly recommended but not required.
• Minimum of (5) years’ experience in membership management or non-profit
administration.
• Minimum of (3) years’ experience with AMS platforms, including system administration
and enhancement.
• Proven experience in creating, maintaining, and monitoring community software platforms, ensuring
their functionality, user engagement, and alignment with the association (Higher Logic experience a
plus).
• Excellent customer service skills and attitude.
• Outstanding verbal and written communication skills.
• Ability to handle multiple tasks, projects and priorities effectively and professionally.
• Monitor and report on key metrics related to membership growth and generate reports to
inform member engagement strategy.
• General knowledge of business/accounting principles.