Membership Sales Specialist – Upsell & Earn Incentives

aaamidatlantic; West Hartford (CT); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401k with company match

Paid holidays

Free AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance in West Hartford, CT is seeking a full-time Retail Membership Sales Specialist to grow memberships and drive in-store sales. You will engage customers, process new memberships, and promote upgrades with a focus on excellent service.

The role requires at least three years of sales and customer service experience, strong communication and computer skills, and a HS diploma. Notary designation or willingness to obtain within 6 months is expected.

Qualifications

• Minimum of three (3) years of sales and customer service experience.
• Strong written and oral communication skills.
• Proficiency with computers and multiple websites/programs.
• Notary Public designation within 6 months if not already held.

Responsibilities

• Sell and process new AAA memberships, while upselling and cross-selling upgrades/add-ons.
• Drive active engagement with membership base through in-store sales, inquiries, and outbound calls; welcome new members and discuss upgrades.
• Ensure all leads/interactions are documented with clear records for future reference.
• Serve as the go-to person in-store for membership-related inquiries and guidance.
• Backup support in Cashiering, Tag and Title, and IDEMIA services if applicable.

Skills

Sales experience

Customer service

Written communication

Oral communication

Computer skills

Education

High school diploma or equivalent

Notary Public designation (or willing to obtain within 6 months)

Job description

AAA Club Alliance in West Hartford, CT is seeking a full-time Retail Membership Sales Specialist to grow memberships and drive in-store sales. You will engage customers, process new memberships, and promote upgrades with a focus on excellent service.

The role requires at least three years of sales and customer service experience, strong communication and computer skills, and a HS diploma. Notary designation or willingness to obtain within 6 months is expected.