Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Wayne (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking team members to execute acquisition, renewal, and cross-selling of BJ’s Loyality Programs while handling returns, exchanges, and general customer inquiries. You will contribute to a best-in-class member experience and uphold club standards daily.

We value honesty, integrity, and member-first service. Expect weekly pay, benefits, and opportunities to grow with a market-leading wholesale retailer committed to diversity and inclusion.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Job description

BJ’s Wholesale Club, Inc. is seeking team members to execute acquisition, renewal, and cross-selling of BJ’s Loyality Programs while handling returns, exchanges, and general customer inquiries. You will contribute to a best-in-class member experience and uphold club standards daily.

We value honesty, integrity, and member-first service. Expect weekly pay, benefits, and opportunities to grow with a market-leading wholesale retailer committed to diversity and inclusion.