Fitness Studio Member Concierge & Sales Pro

Orangetheory Fitness; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Orangetheory Fitness in Preston Hollow, Dallas, TX invites applications for a Member Ambassador who drives front-of-house studio operations and sales. The role focuses on achieving sales, membership, renewals, and retail goals while delivering exceptional member service.

Ideal candidates have strong communication, organizational skills, and a passion for health and fitness. A flexible schedule including evenings and weekends is required to succeed in a fast-paced studio environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel); Internet.
• Ability to work in an ORANGE TEAM environment (Orange is more than a color).
• Flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly and enthusiastically.
• Maintains an organized lobby/front desk area.
• Processes cash and credit card transactions.
• Delivers timely follow up with prospective clients.
• Responds to member requests with urgency.
• Troubleshoots and resolves technical issues.
• On-boards OTF clients using intake forms and FP agreements.
• Works with Fitness Team to ensure processes are followed.
• Models OTF values and culture.
• Other duties as assigned by supervisor.

Skills

Excellent interpersonal and customer

Verbal and written communication

Detail-oriented

Problem solving

MS Office experience

Orange Team collaboration

Flexible scheduling

Health and fitness passion

Lifelong learning

Education

High School Diploma

Sales experience in quota environment

Tools

Computer basics

Job description

Orangetheory Fitness in Preston Hollow, Dallas, TX invites applications for a Member Ambassador who drives front-of-house studio operations and sales. The role focuses on achieving sales, membership, renewals, and retail goals while delivering exceptional member service.

Ideal candidates have strong communication, organizational skills, and a passion for health and fitness. A flexible schedule including evenings and weekends is required to succeed in a fast-paced studio environment.