Membership Concierge & Studio Sales Pro

Orange Theory Fitness; Addison (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Orange Theory Fitness Addison is seeking a Member Ambassador to drive front-of-house operations and sales. You will focus on meeting and exceeding membership and revenue goals while delivering exceptional member care.

The role requires strong customer service, basic sales experience, and a passion for health and fitness. You will work in a fast-paced studio, with responsibilities from greet at the desk to closing sales. Join a dynamic team focused on growth and member satisfaction.

Qualifications

• High School Diploma required.
• Previous sales experience, with strong sales skills (quota-based structure highly preferred).

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly with a friendly entrance into the OTF studio.
• Maintains an organized lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through with prospective clients.
• Responds to member requests with urgency.
• Troubleshoots and solves technical issues successfully.
• On-boards OTF clients using intake forms and agreements.
• Works with Fitness Team to ensure processes are fulfilled.
• Demonstrates a friendly attitude and passion for OTF.
• Models OTF values and culture.
• Other duties as assigned by supervisor.

Skills

Excellent interpersonal skills

Verbal and written communication

Detail-oriented and organized

Problem solving

MS Office basics

Team environment (Orange culture)

Flexible schedule evenings/weekends

Passion for health and fitness

Career growth mindset

Education

High School Diploma

Sales experience in quota-based structure

Tools

MS Word

MS Excel

Internet

Basic software use

Job description

Orange Theory Fitness Addison is seeking a Member Ambassador to drive front-of-house operations and sales. You will focus on meeting and exceeding membership and revenue goals while delivering exceptional member care.

The role requires strong customer service, basic sales experience, and a passion for health and fitness. You will work in a fast-paced studio, with responsibilities from greet at the desk to closing sales. Join a dynamic team focused on growth and member satisfaction.