Membership & Retail Advisor

BJ's Wholesale Club, Inc.; Town of Yorktown (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's Memberships

Generous Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club, Inc. is seeking personnel for customer-focused roles in our town of Yorktown, NY, delivering outstanding member service.

You will drive membership sign-ups, assist customers with returns and inquiries, and uphold club standards while promoting acquisition and retention programs. The team emphasizes weekly pay, comprehensive benefits, and opportunities for growth as part of a values-driven retail environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Frontline customer service

Sales experience

Goal-oriented

Basic math skills

Computer proficiency

Job description

BJ's Wholesale Club, Inc. is seeking personnel for customer-focused roles in our town of Yorktown, NY, delivering outstanding member service.

You will drive membership sign-ups, assist customers with returns and inquiries, and uphold club standards while promoting acquisition and retention programs. The team emphasizes weekly pay, comprehensive benefits, and opportunities for growth as part of a values-driven retail environment.