Membership & Outreach Manager-Tennis Center

Penn State University; University Park (IL); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Penn State University is seeking a Membership and Outreach Manager for the Tennis Center on the University Park campus. The role oversees daily operations, membership services, court scheduling, and staff development to foster a welcoming environment for the Penn State community.

The position emphasizes maintaining high service standards, coordinating events, and ensuring compliance with campus policies. It requires leadership, strong communication, and the ability to work a variable schedule

Formación

• Customer service and interpersonal skills are essential.
• Strong leadership and ability to guide student staff.
• Good critical thinking and problem-solving abilities.
• Clear communication, both written and verbal.
• Ability to multitask in a fast-paced environment.
• Experience training staff and providing professional development.

Responsabilidades

• Oversee daily operations, enforce policies, and manage staff/patron concerns.
• Handle membership and court scheduling, administrative duties, and inquiries.
• Troubleshoot membership renewals and court times.
• Coordinate Campus Recreation outreach events and digital facility outreach.
• Train staff and support their ongoing development.
• Maintain schedules for student employees and evaluate performance.
• Prepare annual staff appreciation event and onboarding processes.
• Complete additional duties as assigned by supervisor.

Conocimientos

Customer service

Leadership

Critical thinking

Communication skills

Multitasking

Staff training

Herramientas

Reserve My Court

Connect2 Tasks

Descripción del empleo

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University

Department/Area : Campus Recreation, Membership and Outreach

Position Title :Membership and OutreachManager-Tennis Center

Reports To : Coordinator of Reservations, Membership, and Outreach

Description: Managers mustbecommitted to creating and leading a welcoming environment that enablesmembers of the Penn State community to thrive. They must havethe abilityto multitask in a fast-paced environment while providingexcellent interpersonal skillsandleadership.Managers musthavestrongproblem-solving and communicationskills.

Responsibilities

Membership/Outreach

• Oversight of daily operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.

• Perform membershipand court timesales,administrative duties, answeringtheoffice phone,guidingfacilitytoursand providing general customer service to patrons.

• Troubleshooting issues with membership/membership renewals, and court times.

• Assist with the coordination of Campus Recreationoutreach events.

• Manage digital outreach in facilities

• Serve as a staff trainer andprovideprofessional development opportunities to current employees.

• Assist with the evaluation and accountability of student staff.

• Assistincreationand maintenance of schedules of student employees.

• Coordinate Membership and Outreach-Tennis end-of-year employee appreciation event.

• Completeadditionalduties asassigned by supervisor.

Facilities

• Oversight of Reserve My Court.

• Oversight of Connect2 Tasks and Counts.

• Monitoring to ensure weare in compliance withAD 39.

• Assistwith traininginclaycourtgrooming and maintenance.

• Personal/Professional Development and Responsibilities

• Develop and conduct monthly staff meetings and skill sessions

• Assist with Membership & Outreach Attendant Interviews and assist with the training and onboarding process.

• Be receptive to professional and personal development.

• Balance time commitments.

• Give and receive performance feedback.

• Recognize limitations and work to improve.

• Function as a contributing member of the Campus Recreation Team.

• Respectfully manage disagreements, model positive rapport with patrons and employees.

• Role model appropriate behavior always, including in online communities.

• Maintain regular and frequent communication with supervisory team.

• Ability to interact with diverse groups through a variety of situations.

• Job performance may include all the duties and responsibilities of positions in lower tier levels.

• Minimum of 150 hours as a Membership and Outreach Attendant required.

• Must successfully complete the following 3 clearances:

• PA State Police Criminal Background Check

• PA Child Abuse History Clearance

• FBI Criminal Background Check

• Successfully complete Pediatric and Adult CPR/First Aid after hire.

• Ability to positively interact with patrons and employees alike.

• Demonstrated leadership skills.

• Strong critical thinking skills.

• Promote Campus Recreation programs and services.

• Average of 12-15 hours worked per week.

• Includes a minimum of 6 hours per week in the Membership Offices at the Tennis Center Membership Office

• Work will take place on the University Park Campus and in the State College Community.

• Must be able to accommodate a variable work schedule that will include mornings,evening, weekends, and University breaks.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Copyright Information

Hotlines