Part Time Membership & Outreach Attendant-Tennis

Penn State University; University Park (IL); On-site; USD 14,000 - 17,000; Part time

Job summary

Penn State University in University Park seeks a Membership and Outreach Attendant for the Tennis Center. You will greet patrons, process memberships and court fees, and help with program registrations.

No tennis background required; the role emphasizes customer service, communication, and reliability. Work hours are part-time with mornings, evenings, and weekends on campus.

Qualifications

• Must be a Penn State student.
• Excellent customer service and communication skills.
• No tennis background required.

Responsibilities

• Greet patrons with a friendly demeanor.
• Process memberships and court fee transactions.
• Troubleshoot membership renewals and court times.
• Provide excellent customer service and direct patrons to staff when needed.
• Answer phones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University

Department/Area : Campus Recreation, Membership and Outreach

Position Title : Membership and Outreach Attendant-Tennis Center

Reports To : Coordinator of Reservations, Membership, and Outreach

Description : Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests. **No Tennis Background required**

Responsibilities

• Greeting patrons with a friendly and welcoming demeanor.
• Conduct membership and court fee transactions and process program registrations efficiently.
• Troubleshooting issues with membership/membership renewals and court times.
• Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
• Assist in answering telephones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Penn State Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Personal/Professional Development and Responsibilities

• Attend all staff meetings.
• Be receptive to personal and professional development.
• Balance time commitments.
• Give and receive performance feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

Requirements

• Must successfully complete the following 3 clearances:
  • PA State Police Criminal Background Check
  • PA Child Abuse History Clearance
  • FBI Criminal Background Check
• Successfully complete Pediatric CPR/First Aid after hire
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Working Conditions

• Average of 6-10 hours worked per week.
• Work will take place on the University Park Campus.
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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