Membership & Outreach Manager-Tennis Center

The Pennsylvania State University; State College (Centre County); On-site; USD 20,664 - 34,440; Part time

Job summary

A public university in State College seeks a Membership and Outreach Manager for its Tennis Center. The role involves overseeing daily operations and membership sales, assisting with outreach events, and training staff. Candidates must have strong leadership and interpersonal skills and be willing to work a flexible schedule. This position emphasizes creating a welcoming atmosphere for members of the community. Ideal for individuals with excellent problem-solving and critical thinking abilities.

Qualifications

• Minimum of 150 hours as a Membership and Outreach Attendant.
• Must complete required clearances after hiring.
• Must be able to accommodate a variable work schedule.

Responsibilities

• Oversee daily operations and policy enforcement.
• Perform membership and court time sales.
• Assist with outreach events and staff training.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Communication skills

Critical thinking skills

Job description

Job Description and Position Requirements

The Pennsylvania State University

Department/Area: Campus Recreation, Membership and Outreach

Position Title: Membership and Outreach Manager – Tennis Center

Reports To: Coordinator of Reservations, Membership, and Outreach

Description: Managers must be committed to creating and leading a welcoming environment that enables members of the Penn State community to thrive. They must have the ability to multitask in a fast‑paced environment while providing excellent interpersonal skills and leadership. Managers must have strong problem‑solving and communication skills.

Responsibilities

Membership / Outreach

• Oversight of daily operations, including policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
• Perform membership and court time sales, administrative duties, answering the office phone, guiding facility tours, and providing general customer service to patrons.
• Troubleshoot issues with membership renewals and court times.
• Assist with the coordination of Campus Recreation outreach events.
• Manage digital outreach in facilities.
• Serve as a staff trainer and provide professional development opportunities to current employees.
• Assist with the evaluation and accountability of student staff.
• Assist in creation and maintenance of schedules of student employees.
• Coordinate the Membership and Outreach‑Tennis end‑of‑year employee appreciation event.
• Complete additional duties as assigned by supervisor.

Facilities

• Oversight of Reserve My Court.
• Oversight of Connect2 Tasks and Counts.
• Monitoring to ensure compliance with AD 39.
• Assist with training including laycourt grooming and maintenance.
• Assist with tennis sale products inventory.

Personal/Professional Development

• Develop and conduct monthly staff meetings and skill sessions.
• Assist with Membership & Outreach Attendant Interviews and training/onboarding.
• Be receptive to professional and personal development.
• Balance time commitments.
• Give and receive performance feedback.
• Recognize limitations and work to improve.
• Function as a contributing member of the Campus Recreation Team.

Expectations

• Respectfully manage disagreements, model positive rapport with patrons and employees.
• Role model appropriate behavior always, including in online communities.
• Maintain regular and frequent communication with supervisory team.
• Ability to interact with diverse groups through a variety of situations.
• Job performance may include all duties and responsibilities of positions in lower tier levels.

Requirements

• Minimum of 150 hours as a Membership and Outreach Attendant.
• Successfully complete the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance, FBI Criminal Background Check.
• Successfully complete Pediatric and Adult CPR/First Aid after hire.
• Ability to positively interact with patrons and employees alike.
• Demonstrated leadership skills.
• Strong critical thinking skills.
• Promote Campus Recreation programs and services.

Working Conditions

• Average of 12–15 hours worked per week.
• Includes a minimum of 6 hours per week in the Membership Office at the Tennis Center.
• Work will take place on the University Park Campus and in the State College Community.
• Must be able to accommodate a variable work schedule that will include mornings, evenings, weekends, and university breaks.

*At the end of each calendar year, each Membership and Outreach Manager will complete an end‑of‑year evaluation. If the manager has not met the expectations set out by the Membership and Outreach Coordinator and Assistant Director, they will be formally reassigned.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.