Senior Student Manager-Membership & Outreach-Tennis

The Pennsylvania State University; Struble (PA); On-site; USD 55,000 - 70,000; Full time

Job summary

The Pennsylvania State University Campus Recreation, Membership and Outreach is seeking a Senior Manager- Tennis Center to lead daily operations, training, and customer service for the Penn State tennis community on the University Park campus.

The role requires independent initiative, strong leadership, and collaboration with professional staff to enhance programs and events while ensuring compliance with university policies and procedures.

Qualifications

• Ability to lead Campus Recreation staff
• Complete PA State Police Criminal Background Check, PA Child Abuse History Clearance and FBI Background Check
• Demonstrated leadership skills and strong critical thinking

Responsibilities

• Assist with the management of daily area procedures and resources
• Develop and facilitate training for student staff
• Oversee day-to-day operations, policy enforcement, and staff/patron concerns
• Assist with membership, outreach, court reservations, fees, and rental equipment
• Oversee Reserve My Court and Connect2 usage
• Ensure compliance with university policies and AD 39
• Oversee outreach event preparation and execution
• Handle patron inquiries via email
• Assist with recruitment and staff evaluations
• Participate in team development and attend staff meetings

Skills

Leadership

Staff Training

Customer Service

Program Development

Communication

Tools

Reserve My Court

Connect2

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University Department/Area: Campus Recreation, Membership and Outreach Position Title: Senior Manager- Tennis Center Reports To: Coordinator of Reservations, Membership, and Outreach Description: Senior Managers must be able to demonstrate leadership skills and uphold Campus Recreation policies and procedures to the patrons of the Penn State University community. They must have knowledge and skills to offer concise information for training and development offerings for Membership and Outreach student staff at the Tennis Center. Senior Managers must be able to work independently and take the initiative to provide new ideas and training concepts for the benefit and improvement of the Membership and Outreach area at the Tennis Center.

RESPONSIBILITIES

• Assist with the management of daily area procedures and appropriate utilization of resources such as planning and preparing content, materials, and set-up/tear down of student staff development and trainings.
• Assist with the development and facilitation of training student staff related to Membership and Outreach at the Tennis Center.
• Oversight of tracking student staff day to day operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
• Assist Membership and Outreach professional staff with membership, outreach, court reservations, court fees, and rental equipment.
• Assist Managers with oversight of Reserve My Court and Connect2.
• Monitoring to ensure we are in compliance with AD 39.
• Primary oversight of outreach event preparation and execution.
• Assisting with fielding patron concerns via [e-mail] email.
• Assist with the recruitment and hiring process.
• Assist with the evaluation and accountability of student staff.
• Actively participate in collaborative work and development.
• Attend Campus Recreation department staff meetings.
• Complete additional duties as assigned by supervisor.

PERSONAL/PROFESSIONAL DEVELOPMENT AND RESPONSIBILITIES

• Attend and participate in all trainings, in-services and meetings within employee group and department wide, including Fall/Spring Trainings.
• Document student staff performance, both positive and negative, via written forms to provide feedback to employees, forward to professional staff.
• Be receptive to professional and personal development.
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

EXPECTATIONS

• Utilize When to Work to communicate work availability to supervisors and co-workers.
• Respectfully manage disagreements, model positive rapport with patrons and employees.
• Decisive decision making in the absence of professional staff.
• Role model appropriate behavior always, including in online communities.
• Maintain regular and frequent communication with supervisory team.
• Ability to interact with diverse groups through a variety of situations.
• Job performance may include all the duties and responsibilities of positions in lower tier levels.

REQUIREMENTS

• Ability to positively interact with patrons and employees alike.
• Must successfully complete the following 3 clearances: o PA State Police Criminal Background Check o PA Child Abuse History Clearance o FBI Criminal Background Check
• Successfully complete Pediatric and Adult CPR/First Aid after hire.
• Demonstrated leadership skills.
• Strong critical thinking skills.
• Promote Campus Recreation programs and services.

WORKING CONDITIONS

Average of 15-18 hours worked per week as a Senior Manager for Campus Recreation. Work will take place on the University Park Campus and in the State College Community. Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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