Membership Operations Specialist

KMA Human Resources Consulting; Gaithersburg (MD); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HRA funding for deductible

Medical & Dependent Care FSA

Life insurance and disability

401(k) with SFPE contributions

Paid time off and holidays

Hybrid work schedule

Job summary

The Society of Fire Protection Engineers (SFPE) in Gaithersburg, MD seeks a Membership Operations Specialist to manage SFPE’s database-centered operations and build strong member relationships. The role centers on CRM (MemberSuite) support and data integrity.

You will handle member renewals, reporting, and collaborate with staff to improve processes while working a hybrid schedule and traveling to events as needed.

Qualifications

• 3-5 years of database experience, membership relations or related fields.
• Proficiency in MS Office 365 is required.
• Experience with CRM/AMS databases and data reporting is required.

Responsibilities

• Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite.
• Identify and resolve database issues and develop solutions with MemberSuite support.
• Provide excellent customer service via email and telephone for membership needs.
• Oversee renewal invoicing processes and create database reports for financial review.
• Collaborate to improve database-related financial processes and data integrity.

Skills

Database experience

Membership relations

Customer service

Communication

Tools

MS Office 365

CRM/AMS databases

MemberSuite

Job description

The Society of Fire Protection Engineers (SFPE)

Membership Operations Specialist

Gaithersburg, MD

The Society of Fire Protection Engineers is seeking a Membership Operations Specialist to manage and optimize SFPE’s database-centered operations. This essential role will focus on building and maintaining relationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system, MemberSuite.

What We Offer:

• Salary range of $55,000-$65,000
• Health, dental, and vision insurance eligibility on first day of employment
• Health Reimbursement Account (HRA) funding 100% of the employee’s deductible
• Medical and Dependent Care Flexible Spending Accounts
• Life insurance and short-term and long-term disability insurance
• 401(k) plan (SFPE contributes 6% of income)
• Generous Accrued Paid Time Off and 11 paid holidays
• Flexible work schedule with the ability to work hybrid 3-4 days/week

Qualifications:

• 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.
• Proficiency in MS Office 365 is required.
• Experience using CRM or Association Management Software (AMS) databases is required.
• Experience with database improvements, data management and reporting skills.
• Strong written and verbal communication skills and prior experience working with engineers or other STEM professionals a plus.
• Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers.
• Ability to travel to SFPE’s Annual Conference
• Ability to work onsite in Gaithersburg, MD at least 1 day per week.

Responsibilities:

• Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite.
• Identify and resolve database issues and develop solutions by working with MemberSuite support.
• Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone.
• Oversee administration of member renewal invoicing processes.
• Create reports from the database to support financial and accounting review.
• Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.
• Oversee member and partner data integrity, enhancing database structure and categorization as needed.
• Respond to membership inquiries as the initial point of contact via telephone, email and social media.
• Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.
• Document all donations and partnership revenue with Partnership & Sales Manager.

The Society of Fire Protection Engineers (SFPE) has been a prominent professional organization since its establishment in 1950 and its incorporation as a nonprofit organization in 1971. As a leading global society, it represents professionals working in the field of fire protection and fire safety engineering. SFPE has over 5,400 members and over 107 chapters worldwide, including more than 29 student chapters.

I certify that the information contained in this application and my resume is accurate and complete to the best of my knowledge. I understand that providing false, misleading, or incomplete information may result in the denial of employment or termination of employment if hired.

SFPE is an equal opportunity employer. Consistent with State and Federal law, SFPE does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, ethnicity, ancestry or national origin, familial status, age, disability, any previous assertion of a claim or right under the Workers’ Compensation Act, or any previous actions that are protected under the Whistleblowers’ Protection Act, in any aspect of its employment unless a bona fide occupational qualification exists.