Membership Operations Analyst - Data & Process Improvement

Best Buy; Minnesota; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Well-being support

Job summary

Best Buy is seeking a Services Operations Analyst to ensure paid membership and Best Buy Protection contracts are created and function as intended. You will analyze large data sets and system statuses to identify gaps in plan integrity and clearly explain customer experience or business outcomes.

The role is hybrid with on-site Mon-Thu in Richfield, MN, and remote on Friday. You will partner across systems, business and operations teams to resolve issues, perform root-cause analysis, and drive

Qualifications

• 2+ years of corporate operations or systems root-cause analysis experience.
• 2+ years of applying problem-solving, analytical, and data-mining skills to identify insights and support business decisions.
• 2+ years of advanced proficiency using Microsoft 365 applications, including Excel and PowerPoint.
• 2+ years of experience managing multiple tasks, projects and deadlines simultaneously.
• 2+ years of experience creating and modifying SQL queries.

Responsibilities

• Investigate and identify system messaging errors across paid membership and protection offerings.
• Drive contract-error resolution using the appropriate business tools, systems, processes and metrics.
• Perform detailed root-cause analysis to identify operational, technical and process gaps.
• Resolve customer-impacting contract issues with cross-functional partners, including coordinating direct customer contact with the Best Buy Contact Center.
• Identify and implement bulk-resolution options and system or process improvements that increase efficiency and improve customer outcomes.

Skills

Operations analytics

Data mining

Excel & PowerPoint

SQL queries

Problem solving

Tools

Looker/Data Studio

ServiceNow

Job description

Best Buy is seeking a Services Operations Analyst to ensure paid membership and Best Buy Protection contracts are created and function as intended. You will analyze large data sets and system statuses to identify gaps in plan integrity and clearly explain customer experience or business outcomes.

The role is hybrid with on-site Mon-Thu in Richfield, MN, and remote on Friday. You will partner across systems, business and operations teams to resolve issues, perform root-cause analysis, and drive