Senior Service Operations & Process Analyst

Best Buy; Minnesota; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well-being support

Job summary

Best Buy is seeking a Senior Analyst, Service Operations to help grow and optimize the Professional Services business. You’ll design scalable processes, translate business needs into actionable plans, and work with technology teams to drive efficiency and growth.

The role is hybrid, requiring on-site work Monday-Thursday at the Richfield, MN corporate office, with Friday remote work. You’ll influence cross-functional teams and shape end-to-end customer journeys for meaningful impact.

Qualifications

• 3+ years of retail, operations, or related business experience.
• 2+ years of experience leading projects, initiatives, or process improvements with cross-functional stakeholders.
• 2+ years of experience collaborating with cross-functional business partners to execute objectives and drive results.
• 2+ years of experience managing multiple priorities in a fast-paced environment with deadlines.
• Strong critical thinking and problem solving skills.

Responsibilities

• Lead and manage multiple projects across business and technology teams.
• Develop and maintain process documentation, SOPs, and business resources.
• Partner with stakeholders to identify business needs and scalable solutions.
• Translate business requirements into capability and technology enhancements.
• Analyze outcomes and drive continuous improvement and change adoption.

Skills

Retail Ops

Project leadership

Cross-functional collaboration

Prioritization

Problem solving

Job description

Best Buy is seeking a Senior Analyst, Service Operations to help grow and optimize the Professional Services business. You’ll design scalable processes, translate business needs into actionable plans, and work with technology teams to drive efficiency and growth.

The role is hybrid, requiring on-site work Monday-Thursday at the Richfield, MN corporate office, with Friday remote work. You’ll influence cross-functional teams and shape end-to-end customer journeys for meaningful impact.