Membership Manager

Zips Car Wash LLC; Weaverville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Membership Manager to enhance member experiences and drive engagement. This role emphasizes account management, focusing on membership retention and expansion while ensuring a positive atmosphere for all members. The ideal candidate will possess strong analytic skills and be personable, self-motivated, and capable of effective communication with both customers and team members. If you thrive in a collaborative environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• High school diploma required; supervisory experience preferred.
• 3+ years in sales or customer service in car washing or related fields.

Responsibilities

• Drive membership retention and increase new memberships.
• Communicate positively with team and customers.
• Sell memberships and train team members.

Skills

Outgoing and personable

Strong analytic skills

Positive communication

Excellent time management

Delegation skills

Organizational skills

Understanding of company policies

Ability to sell memberships

Education

High school diploma or equivalent

3 years of supervisory/leadership experience

3 years of sales and/or customer service experience

Job description

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Role Overview

This role focuses on members at the site location, ensuring their experience is positive and engaging. It is an account management role for all members at the site, aiming to drive membership retention, reduce churn, and increase new memberships to maintain a positive net member rate. The person will be the on-site membership expert from both a customer and data perspective.

Supervisory Responsibilities

No direct responsibility, but may need to assist with opening, closing, or managing the site to cover shifts for SM or ASM.

Responsibilities

• Be outgoing, personable, presentable, and self-motivated.
• Have a strong analytic understanding.
• Communicate positively with managers, co-workers, and customers.
• Manage time effectively, assign, and delegate tasks.
• Work independently and collaboratively.
• Maintain excellent organizational skills and attention to detail.
• Understand company policies and procedures thoroughly.
• Sell memberships and train team members to do the same.

Required Skills

• Outgoing, personable, presentable, and self-motivated.
• Strong analytic skills.
• Positive communication with managers, co-workers, and customers.
• Excellent time management and delegation skills.
• Ability to work independently and in a team.
• Organizational skills and attention to detail.
• Understanding of company policies.
• Ability to sell memberships and train others.

Education and Experience

• High school diploma or equivalent.
• At least 3 years of supervisory/leadership experience.
• At least 3 years of sales and/or customer service experience in car washing or related fields.

Physical Demands and Work Environment

Willingness to work a set weekly schedule including weekends, in various weather conditions, and perform physical activities such as lifting up to 50 pounds, standing for long periods, and working with loud equipment.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail